Audio Visual Manager

GRAND PACIFIC HOTEL SERVICES LP•Carlsbad, CA

5d•$35 - $40•Onsite

About The Position

This position is to provide top quality sales and service in Audio Visual operations. To ensure that we are in an industry that promotes leaders in our Audio Visual service and knowledge. The AV Supervisor oversees AV operations and AV personnel, fosters positive working relationships, supports staff & in house clients. Supports staff with day to day information on groups and meeting set ups. Oversees equipment inventory and sub-rental equipment. Exceptional communication and customer service skills, sales experience, extensive knowledge of AV equipment, good computer and software skills are a must.

Requirements

Exceptional communication and customer service skills
Sales experience
Extensive knowledge of AV equipment
Good computer and software skills
Working knowledge of all audio-visual fields: sound, lights, projection, technological devices, etc.
Working knowledge of accounting
Understanding of marketing techniques
Strong selling skills with attention to detail
Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service and taking disciplinary action when necessary.
Ability to solve problems and make rational decisions.
Knowledge of resort Audio Visual operations.
Knowledge of basic sales techniques.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
High school or equivalent education required.
3+ years previous Audio Visual management experience required.

Nice To Haves

Bachelor’s Degree preferred.
Previous experience with Delphi preferred.

Responsibilities

Management of Audio Visual services, including events, audio-visual equipment, and relevant facility operations.
Supervising staff and managing the scheduling process for services.
Recruiting and training staff.
Working with departments that may use the audio-visual staff to assist with their events.
Generating new business opportunities through prospecting, soliciting and providing quotes.
Managing budget, expenses and scheduling.
Meeting with vendors to ensure best product available at the best price.
Ensuring all staff have full knowledge of Audio Visual, product, and service.
Ensuring that equipment is cutting edge and geared towards profitability.
Ensuring daily communication with the Catering and Banquet Staff.
Ensuring equipment is maintained and proper pricing is involved.
Ensuring product is ready and available for banquet and catering events.
Ensuring that all events are set one hour prior the event’s scheduled start time.
Meeting with the client before the event begins to ensure that everything has been set to the client's specifications.
Contacting clients when necessary to make suggestions and constantly strive to up-sell and achieve maximum profitability.
Setting up and taking down Audio Visual equipment to specifications.
Ensuring inventories are established and maintained.
Implementing and maintaining cost controls.
Updating POS system functions of proper pricing and Audio Visual menu pricing quarterly.
Evaluating Audio Visual list pricing quarterly.
Managing payroll and budgets.
Scheduling management to include but not limited to writing Audio Visual schedules, covering tardiness, call offs, and etc.
Managing coaching and counseling of AV staff, documentation if and when specifies by direct reports or HRD.
Conducting regularly training sessions with the staff on procedures and products.
Being on "The Floor" and ensuring guest experiences are positive.
Self development (researching new equipment, sales techniques etc.).
Provide direct service to guests as needed, including, but not limited to, moving tables, carrying luggage, assisting guests and general clerical/cashier duties.
Additional duties as necessary and assigned.