Audio Visual Manager

GRAND PACIFIC HOTEL SERVICES LP•Carlsbad, CA

17h•$35 - $40•Onsite

About The Position

This position is to provide top quality sales and service in Audio Visual operations. To ensure that we are in an industry that promotes leaders in our Audio Visual service and knowledge. The AV Supervisor oversees AV operations and AV personnel, fosters positive working relationships, supports staff & in house clients. Supports staff with day to day information on groups and meeting set ups. Oversees equipment inventory and sub-rental equipment. Exceptional communication and customer service skills, sales experience, extensive knowledge of AV equipment, good computer and software skills are a must.

Requirements

Exceptional communication and customer service skills
Sales experience
Extensive knowledge of AV equipment
Good computer and software skills
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service and taking disciplinary action when necessary.
Ability to solve problems and make rational decisions.
Knowledge of resort Audio Visual operations.
Knowledge of basic sales techniques.
Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
Must be able to stand and exert well-paced mobility for up to 4 hours in length.
Must be able to exert well-paced ability to reach different areas and other departments of the resort on a timely basis.
Must be able to exert well-paced ability in limited space.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
Must be able to lift up to 50 lbs. on a regular and continuing basis.
Must be able to lift equipment weighing up to 30 lbs. frequently.
Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
High school or equivalent education required.
3+ years previous Audio Visual management experience required.

Nice To Haves

Bachelor’s Degree preferred.
Previous experience with Delphi preferred.

Responsibilities

Responsible for management of Audio Visual services, including events, audio-visual equipment, and relevant facility operations.
Supervises staff and manages the scheduling process for services.
Working knowledge of all audio-visual fields: sound, lights, projection, technological devices, etc.
Ability to recruit and train staff.
Ability to work with departments that may use the audio-visual staff to assist with their events.
Working knowledge of accounting and understanding of marketing techniques.
Strong selling skills with attention to detail.
Generates new business opportunities through prospecting, soliciting and providing quotes.
Manages budget, expenses and scheduling.
To be the leader in product awareness, and to strive to set Sheraton Carlsbad Resort and Spa apart from the industry as the leader in service, product, and sales.
Meeting with vendors to ensure best product available at the best price.
To ensure all staff have full knowledge of Audio Visual, product, and service.
To ensure that our equipment is cutting edge and geared towards profitability.
To ensure that there is daily communication with the Catering and Banquet Staff.
To ensure equipment maintained and proper pricing is involved.
Also to ensure product is ready and available for banquet and catering events.
To ensure that all events are set one hour prior the event’s scheduled start time.
To meet with the client before the event begins to ensure that everything has been set to the clients specifications
To contact clients when necessary to make suggestions and constantly strive to up-sell and achieve maximum profitability.
Setting up and taking down Audio Visual equipment to specifications.
Always keeping the safe handling and care of the equipment a top priority.
To ensure inventories are established and maintained.
Cost controls put into place and maintained.
P.O.S system functions of proper pricing and Audio Visual menu pricing updates quarterly.
Audio Visual list pricing evaluated quarterly.
Inventory management (Don’t run out/Don’t have excess)
Understand and manage payroll and budgets.
Schedule management to include but not limited to writing Audio Visual schedules, covering tardiness, call offs, and etc.
Manage coaching and counseling of AV staff, documentation if and when specifies by direct reports or H.R.D.
Regularly training sessions with the staff on procedures and products.
Daily operations being on “The Floor” and ensuring guest experiences are positive.
Self development (researching new equipment, sales techniques etc.)
Provide direct service to guests as needed, including, but not limited to, moving tables, carrying luggage, assisting guests and general clerical/cashier duties.
Additional duties as necessary and assigned.