Audio Visual Information Specialist
Plateau Software Inc•Sierra Vista, AZ
About The Position
Plateau Group is seeking an Audio Visual Technology Specialist to join our team. The AV Technician is responsible for troubleshooting hardware and software, supporting customers with IT questions, ticketing work completed, and supporting high profile military or government personnel as required.
Requirements
- Secret clearance
- CompTIA Security + Certification
- Proficiency with audio and video equipment, including cameras, microphones, and mixers
Nice To Haves
- Advanced AV and technical experience
- Ticketing system and metric experience
Responsibilities
- Support all AV operations
- Support daily operations and user support requests
- Support equipment troubleshooting including, but not limited to, end user devices, peripherals, printers, etc.
- Perform routine preventive maintenance
- Support student onboarding by validating student network access
- Ensure all requirements are met by the student while in processing to allow for network access
- Provide direct, indirect, logical and physical support for all Student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues
- Troubleshooting student devices when faults are encountered
- Document all faults encountered and remediation of faults
- Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
- Document work completed in a local ticketing system
- Other duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
