Information Technology Audio Visual Specialist

CITY OF CHEYENNE•Cheyenne, WY

6d•$51,025 - $71,435•Hybrid

About The Position

The Information Technology Specialist – Audio Visual (AV) & Helpdesk Support is responsible for providing technical support for end users while managing and maintaining the City’s audio-visual systems. This role ensures reliable operation of IT infrastructure, conference room technology, presentation systems, and end-user devices. The ideal candidate combines strong customer service skills with hands-on AV and IT troubleshooting experience.

Requirements

Strong knowledge of Windows, Android, macOS/iOS environments.
Familiarity with networking fundamentals (TCP/IP, DHCP, DNS).
Experience with Active Directory and user account management.
Knowledge of structured cabling and AV signal types (HDMI, DisplayPort, SDI, etc.).
Understanding of video conferencing hardware and software platforms.
Basic knowledge of cybersecurity best practices.
Strong troubleshooting and analytical skills.
Excellent customer service and communication abilities.
Ability to prioritize and manage multiple tasks.
Detail-oriented with strong documentation skills.
Ability to work independently and as part of a team.
Associate’s Degree or equivalent experience in Information Technology, Computer Science, or related field preferred.
2+ years of IT helpdesk experience.
1+ year of hands-on AV systems support experience.
Equivalent combination of education and experience may be considered.

Nice To Haves

Experience with AV control systems (e.g., Crestron, Extron, AMX) preferred.
CompTIA A+ or Network+.
AVIXA CTS (Certified Technology Specialist).
Microsoft 365 or similar certifications.

Responsibilities

Serve as first and second-level support for hardware, software, and audio/visual related issues.
Respond to helpdesk tickets in a timely and professional manner.
Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals.
Manage user accounts in Active Directory, Microsoft 365, or similar platforms.
Provide onboarding and offboarding technical support for employees.
Document issues, resolutions, and procedures in ticketing systems and knowledge bases.
Install, configure, and maintain conference room AV systems (projectors, displays, video conferencing equipment, microphones, speakers, control systems).
Support video conferencing platforms such as Microsoft Teams, Zoom, and WebEx.
Troubleshoot connectivity and signal flow issues related to AV equipment.
Coordinate and provide technical support for meetings, events, and presentations as well as routine maintenance and testing of AV systems.
Work with vendors for installation, upgrades, and repairs as needed.
Assist in planning and designing AV solutions for new or renovated spaces.
Perform related duties and responsibilities as required.