Audio Visual / Information Technology Technician
About The Position
The Audio Visual / Information Technology (AV/IT) Technician provides frontline technical support for both the Saint Louis Zoo's Forest Park campus and WildCare Park. This hybrid role is responsible for supporting end-user technology, audiovisual systems, digital guest experiences, point-of-sale systems, network-connected devices, and technology used for daily operations and special events. Working in a dynamic environment that welcomes millions of guests annually, the AV/IT Technician delivers exceptional customer service while ensuring technology remains reliable for staff, volunteers, guests, educational programs, conservation efforts, and revenue-generating events. This position requires flexibility to support weekends, evenings, holidays, and special events.
Requirements
- Two or more years of experience supporting IT systems, AV systems, or both.
- Strong troubleshooting and customer service skills.
- Experience supporting Microsoft Windows and Microsoft 365.
- Familiarity with computer hardware, mobile devices, printers, and peripherals.
- Knowledge of audiovisual systems including displays, projectors, microphones, speakers, and video conferencing.
- Ability to lift up to 50 pounds and work on ladders when installing equipment.
- Valid driver's license with the ability to travel between Zoo campuses.
- Successful candidates will be required to undergo a criminal background check.
Nice To Haves
- Experience supporting Active Directory / Entra ID
- Digital signage platforms
- POS systems
- Wireless networking
- Q-SYS, BrightSign, or similar AV control systems
- Experience supporting live events and attractions.
- Excellent customer service and communication skills.
- Ability to prioritize multiple requests in a fast-paced environment.
- Strong analytical and troubleshooting abilities.
- Ability to work independently and collaboratively.
- Professional demeanor
- Comfortable learning emerging technologies and adapting to changing operational needs.
- Commitment to operational excellence, continuous improvement, and technology reliability.
Responsibilities
- Provide first- and second-level technical support for desktop computers, laptops, tablets, printers, mobile devices, and peripherals.
- Install, configure, troubleshoot, and maintain Windows workstations and Microsoft 365 applications.
- Support ticketing, admissions, retail, restaurant, membership, and administrative technology.
- Deploy and maintain endpoint devices using enterprise management tools.
- Troubleshoot network connectivity issues including wired, wireless, and VPN access.
- Install software, perform hardware replacements, and maintain technology inventory.
- Assist with user onboarding, equipment deployment, and account provisioning.
- Escalate complex technical issues while documenting work performed in the IT service management system.
- Participate in preventative maintenance and technology lifecycle replacements.
- Support conference rooms, meeting spaces, digital classrooms, exhibit technology, and presentation systems.
- Set up and operate audiovisual equipment for meetings, executive presentations, educational programs, weddings, corporate events, donor functions, and public events.
- Troubleshoot projectors, displays, microphones, sound systems, video conferencing equipment, digital signage, and control systems.
- Assist with live event production including audio mixing, video playback, livestreams, and lighting support.
- Perform preventative maintenance on AV equipment and coordinate repairs.
- Support immersive guest technology and multimedia experiences.
- Assist with installation of new AV systems and technology upgrades.
- Deliver outstanding customer service to staff, volunteers, vendors, and guests.
- Respond to service requests within established service level objectives.
- Participate in rotating on-call, evening, weekend, and event support schedules.
- Maintain accurate documentation of systems, procedures, and technical issues.
- Follow cybersecurity, data privacy, and PCI compliance standards.
- Coordinate with Facilities, Guest Experience, Education, Security, Retail, Events, and other departments.
- Assist during emergency response, business continuity, and disaster recovery activities.
- Recommend process improvements and technology enhancements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
