Audio Visual and Video Teleconference Technician - Tier I

FLATTER INC • Hill Air Force Base, UT

1d • $50,000 - $55,000

About The Position

Flatter, Inc. is hiring a Tier I AV and VTC Technician to support the full lifecycle of IT and cyber services for ICBM enterprise IT environments across on-premises, cloud, and hybrid architectures. The role supports security, availability, and mission readiness as enterprise needs evolve.

The technician installs, configures, operates, sustains, and troubleshoots audiovisual and video teleconferencing systems. They provide responsive Tier I support, maintain equipment readiness, and help users operate integrated AV and VTC capabilities. The position is in support of a proposal.

Requirements

• Hands-on knowledge of enterprise AV and VTC equipment, signal flow, cabling, conferencing endpoints, and common control interfaces.
• Ability to isolate hardware, software, network, and configuration causes of AV and VTC problems.
• Experience coordinating vendor repair and lifecycle support while maintaining user communication and service records.
• Ability to instruct users and prepare clear operating and troubleshooting guidance.

Responsibilities

• Configure, test, operate, maintain, and troubleshoot AV and VTC endpoints, control systems, displays, audio equipment, cabling, and related peripherals.
• Provide Tier I support for equipment malfunctions and service interruptions, documenting issues, actions, and outcomes.
• Escalate complex or manufacturer-level problems to the appropriate technical organization or vendor and track resolutions through completion.
• Monitor system performance; conduct scheduled preventive maintenance; and coordinate repairs, upgrades, refreshes, and replacements.
• Maintain accurate AV and VTC equipment inventory and lifecycle records, and support procurement and installation coordination.
• Coordinate with Government stakeholders, facility personnel, network teams, and external support providers during installations and operational events.
• Develop or update setup guides, operating procedures, troubleshooting instructions, and user-training materials.
• Provide direct user instruction on equipment setup, operation, conferencing practices, and basic troubleshooting.
• Perform work within authorized Government policies, plans, processes, tools, and environments across on-premises, cloud, and hybrid architectures.
• Protect Government systems and data at the assigned classification and impact level, and maintain required clearance, special access, privileged-access approval, and DoD 8140/8570-aligned certification.
• Document work, decisions, risks, issues, and resolutions in Government-approved systems and support audits, quality reviews, and monthly status reporting as directed.
• Participate in Government-directed training, modernization initiatives, working groups, surge support, and continuous process improvement activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed