Audience Success Specialist

Informa Group Plc. • New York, NY

6h • $65,000 - $73,000 • Hybrid

About The Position

The Audience Success Specialist leads attendee-facing programs, including Brand Curation, Hosted Buyer, and Premier Partner initiatives. The role focuses on retailer acquisition, strategic matchmaking, and improving the customer journey through data-driven program management. It manages programs end to end, from retailer recruitment and lounge management to performance analysis and technology implementation, while collaborating with marketing, sales, buyer relations, and event teams to develop and scale customer engagement initiatives.

The position is based at Informa Markets’ 605 Third Ave office. Informa’s in-person work approach requires employees to work with colleagues, customers, or partners in person three days a week or more, with flexibility to work from home or remotely at other times. The role reports to the Attendee Marketing Director and involves travel up to 30% of the time. The stated salary range is $65,000–$73,000, based on experience.

Requirements

• Experience in fashion buying or merchandising, or a related field.
• Two to five years of showroom experience, retail partnerships experience, or a related role in the fashion industry.
• Strong understanding of the fashion industry and retail landscape.
• Demonstrated relationship-building and sales skills, ideally in fashion or retail.
• Ability to analyze program performance data and turn insights into actionable recommendations.
• Attention to detail and ability to communicate accurate information promptly.
• Strong customer service orientation and excellent verbal and written communication skills.
• Creative, innovative, proactive, and detail-oriented approach.
• Strong organizational and time-management skills, including prioritizing and managing multiple programs simultaneously.
• Ability to work independently and thrive in a team environment.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Existing relationships with key retailers.
• Ability to travel up to 30% of the time.

Nice To Haves

• Experience with CRM or event management platforms.

Responsibilities

• Prepare close-out reports, monitor weekly pacing, track performance trends, and provide data-driven recommendations to improve programs and event outcomes.
• Lead the Brand Curation program end to end, including retailer recruitment, brand–retailer matchmaking, scheduling, lounge management, on-site appointments, staff training, and post-show analysis.
• Work with Buyer Relations Specialists to secure qualified retailers and ensure strategic fit with participating brands.
• Assist with the Hosted Buyer program by implementing technology solutions, curating VIP travel and incentives, and enhancing concierge services.
• Communicate professionally and promptly with buyers and retailers, ensuring travel is booked accurately and program details are confirmed.
• Support the Premier Partner program by managing lounge setup and coordinating perks, benefits, events, and retailer experiences.
• Coordinate with marketing, sales, buyer relations, and event teams to align program objectives, execute programs, and share performance insights.
• Partner with the Attendee Marketing Director to design and launch retailer acquisition and customer engagement initiatives.
• Monitor industry trends and competitor benchmarks and recommend program improvements.
• Promote adoption of tools and platforms that streamline execution and improve attendee engagement.
• Provide on-site and off-site event support to ensure attendee-facing programs run smoothly.

Benefits

• Up to four paid volunteer days per year and charity match funding.
• Training and learning opportunities, mentoring platforms, and access to LinkedIn Learning courses.
• 15 days of PTO, increasing to 20 days after three years and 25 days after six years.
• 10 national holidays and a birthday leave day.
• Opportunity to work from almost anywhere for up to four weeks per year.
• 401(k) match.
• Health, vision, and dental insurance.
• Parental leave.
• Employee stock purchase plan (ESPP) with company shares offered at a minimum 15% discount.
• Employee assistance program support, mental health first aiders, and free access to a wellness app.
• Recognition through global awards and kudos programs.
• Welcoming and collaborative culture with in-person and online social events, colleague groups, and networks.
• Opportunities to collaborate with teams around the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed