Part Time Auction Support Specialist (Manheim)

Cox Communications • Statesville, NC

3d • Onsite

About The Position

The Auction Support Specialist ensures accurate and efficient recording of vehicle and customer information during sales and provides administrative support to the auctioneer on sale days from a local Cox Automotive Manheim location. The role verifies sold vehicle information before transactions are completed and obtains customer signatures as appropriate. Although the position is conducted on-site, some other duties may be performed remotely when identified as efficient.

This is a part-time position of approximately 15–20 hours per week, scheduled Tuesday, Wednesday, and Thursday. The role works with auctioneers and customers to support sale-day operations, process vehicle sales, and respond to customer requests. Applicants must be authorized to work in the United States without current or future employer sponsorship. Employment is contingent on passing a pre-employment drug test; the company does not currently test for marijuana for this position, but prohibits the possession, use, or influence of drugs illegal under federal or state law during work hours or on company property or in company vehicles.

Requirements

• High school diploma or GED.
• Generally, less than 2 years of experience.
• Effective communication skills.
• Good problem-solving and organizational skills.
• Ability to remain focused and composed during fast-paced sale-day activities.
• Regular ability to stand, walk, reach, talk, and hear.
• Ability to lift 1–10 pounds.
• Vision abilities including close, distance, and color vision, depth perception, and ability to adjust focus.
• Must clear a pre-employment drug test.
• Must be authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Nice To Haves

• Ability to read, write, and speak Spanish.

Responsibilities

• Use the AS400 system to record lane and Simulcast bid amounts, enter customer data, process sold units, and verify or enter vehicle lights.
• Work virtually with the auctioneer to verify that system information accurately represents the vehicle.
• Verify vehicle run order to ensure the correct vehicle is being keyed and sold.
• Operate the monitor virtually and work with the auctioneer to review Simulcast bids.
• Provide arbitration and other vehicle announcements to support the auctioneer.
• Call and email customers regarding late titles.
• Use Salesforce for title-absent support.
• Partner with client services contact center operations to receive and respond to customer requests by phone, email, chat, and ticketing systems.
• Obtain customer signatures as appropriate.
• Perform other duties as assigned.

Benefits

• Health care insurance, which may include medical, dental, and vision coverage.
• Retirement planning, including a 401(k).
• Paid days off, which may include sick leave, parental leave, flexible vacation or wellness days, and/or PTO.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED