Attractions Supervisor, Netflix House - Dallas
About The Position
The Attractions Supervisor oversees daily operations of Netflix House’s featured experiential attractions and supports Ticketing, Fan Services, smaller attractions, Tudum Theater, programming, and other venue operations. The role combines operational leadership, attention to detail, execution of creative concepts, and responsibility for delivering a high-quality, immersive fan experience. The supervisor ensures that scenic environments, technical execution, and talent performances meet Netflix’s standards, and onboards, trains, and develops Crew Members. The position also serves as Manager on Duty, upholding operational, safety, and guest-service standards across the site and providing real-time support to the Crew. This is an on-site, salaried position based in Dallas, Texas, reporting to the Assistant General Manager.
Requirements
- Must be at least 18 years of age.
- At least 5 years of experience supervising performers and guest-facing Crew Members in theme parks, attractions, theaters, or a similar fast-paced environment.
- Experience leading guest-service moments and recovery, ticketing processes and execution, show quality, and attractions operations.
- Experience identifying top talent through a recruiting process.
- Strong knowledge of hiring practices and Crew Member training and development strategies.
- Experience managing direct and indirect teams in an environment that embraces continual learning and change.
- Ability to work in a technology-heavy environment, including show control, ticketing, and venue management systems.
- Excellent verbal and digital communication skills.
- Excellent leadership skills.
- Availability to work days, nights, weekends, and holidays in a 365-day operation.
Responsibilities
- Supervise on-site operations within IP-driven experiences, including performance, scenic, and prop elements.
- Manage attractions by coordinating physical elements and personnel and adhering to show timing schedules.
- Determine hiring, training, and deployment strategies based on which experience is active.
- Run auditions in collaboration with HR to identify talent for roles.
- Follow Standard Operating Procedures and use the show control system.
- Develop strategies to optimize labor as attractions rotate in and out of the location.
- Optimize operations, including fan flow through attractions, to improve efficiency and fan service.
- Own costume and makeup operations for Crew Members, including show wardrobe.
- Coordinate touring logistics with other Netflix House sites and corporate operations teams as attractions move between locations.
- Support tracking show elements in the inventory management system and ensure items travel with attractions.
- Develop the employee journey for assigned Crew Members and Leads through coaching, mentoring, and real-time feedback.
- Oversee daily activities in accordance with safety protocols and EHS compliance, optimizing workflows for safe, efficient, guest-focused operations.
- Create end-of-day operational reports.
- Serve as Manager on Duty and uphold operational, safety, and guest-service standards across the site.
Benefits
- Annual compensation may be allocated between salary and stock options, with the employee choosing the mix each year.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
