Attraction Ambassador- Eiffel Tower - Part Time (Paris LV)
About The Position
Eiffel Tower Experience Ambassadors (Operations) greet customers and share the history of the Las Vegas Eiffel Tower in relation to the original in Paris, France. They escort guests to and from the Viewing Deck, provide friendly customer service, operate system controls, and manage audience flow. The role involves working in several areas, including ticket validation, the elevator, the viewing deck, and the VIP entrance. Ambassadors must be comfortable riding in a small elevator for an extended period and handling bio spills if guests become ill. The position supports a safe and enjoyable guest experience by applying the principles of Safety, Courtesy, and Capacity; monitoring guest counts and queues; responding to wind limitations; and communicating guest or system concerns to a lead or supervisor. Ambassadors also answer questions, share information about the attraction and its surroundings, and suggest other attractions, shows, and restaurants across Caesars properties.
Requirements
- Possess customer service skills, a passion for customer care, and a commitment to proactive service.
- Effectively communicate in a friendly and courteous manner with guests, employees, management, and the public.
- Be willing to work various shifts and hours, including weekends and holidays.
- Manage time effectively and perform multiple tasks simultaneously.
- Demonstrate integrity and meet the standards required in a regulated business.
- Be at least 18 years old.
- Be proficient in English.
- Be comfortable riding in a small elevator for an extended length of time.
Nice To Haves
- High school diploma (preferred).
Responsibilities
- Follow the principles of Safety, Courtesy, and Capacity as they relate to the Eiffel Tower.
- Inform a lead or supervisor of guest-related or system-related problems during the shift.
- Work in various areas, including ticket taking, the elevator, and the Viewing Deck, and assist VIP and group guests.
- Collaborate with team members to create a safe and exciting guest experience.
- Uphold company expectations, including the Code of Commitment, policies, procedures, and industry regulations, and stay informed about property promotions, programs, and amenities.
- Memorize and clearly deliver information about the Eiffel Tower and its comparison to the original in Paris.
- Answer guest questions about the Tower and its surroundings.
- Handle bio spills when guests become ill during an elevator ride.
- Engage with guests and suggest attractions, shows, and restaurants across Caesars properties.
- Maintain a constant count of guests on the Viewing Deck and ensure the count does not exceed 96.
- Manage the queue for descent, preparing no more than 10 guests per elevator.
- Read the anemometer and follow high-wind limitations; prepare guests to exit the Viewing Deck if wind speeds exceed 39 mph.
- Oversee the VIP entrance on the casino level for VIP casino guests and guests requiring assistance, including ADA guests.
- Contact the elevator operator when a VIP or assistance guest is waiting to go to the top.
- Understand ticket offerings and operate the ticket scanning device.
- Act as an ambassador for the attraction and casino by assisting and directing guests.
- Ensure the safety of guests and team members and secure decks and platforms during closing hours.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
