Attraction Ambassador- Eiffel Tower - Part Time (Paris LV)

Caesars Entertainment•Las Vegas, NV

About The Position

Eiffel Tower Experience Ambassadors (Operations) greet customers and share the history of the Las Vegas Eiffel Tower in relation to the original in Paris, France. Ambassadors escort guests to and from the Viewing Deck, provide attentive customer service, operate system controls, and manage audience flow. The role involves working in several areas, including the ticket entrance, elevator, Viewing Deck, and VIP entrance. Elevator operators deliver a memorized explanation of the attraction, answer guest questions, and may need to handle bio spills. Viewing Deck staff monitor guest capacity, manage queues, and respond to wind conditions to maintain guest safety and comfort.

Requirements

Possess customer service skills, a passion for customer care, and a commitment to proactive service.
Ensure the safety of guests, team members, and other employees.
Communicate effectively in a friendly and courteous manner with guests, employees, management, and the public.
Be willing to work various shifts and hours, including holidays and weekends.
Manage time effectively and perform multiple tasks simultaneously.
Demonstrate integrity and uphold the standards required in a regulated business.
Be at least 18 years old.
Be proficient in English.

Nice To Haves

High school diploma.

Responsibilities

Follow the principles of Safety, Courtesy, and Capacity as they relate to the Eiffel Tower.
Inform a lead or supervisor about guest- or system-related problems during a shift.
Work in various areas, including Ticket Taker, Elevator, and Viewing Deck.
Assist with interactions involving VIP or group guests.
Collaborate with team members to provide a safe and enjoyable experience.
Comply with company expectations, including the Code of Commitment, policies, procedures, and industry regulations.
Stay informed about property promotions, programs, and amenities.
As an elevator operator, deliver the memorized information about the Eiffel Tower and its comparison to the original, answer guest questions, handle bio spills, and recommend attractions, shows, and restaurants across Caesars properties.
On the Viewing Deck, maintain a guest count that does not exceed 96, manage queues, prepare groups of no more than 10 guests per elevator for descent, monitor the anemometer and wind limits, and prepare guests to exit if wind speeds exceed 39 mph.
Oversee the casino-level VIP entrance for VIP casino guests and guests requiring assistance, including ADA guests, and contact the elevator operator when a VIP or assistance guest is waiting.
As a ticket validator, understand ticket offerings and operate the ticket scanning device.
Act as an ambassador for the attraction and casino by assisting and directing guests.
Ensure the safety of guests and employees, and secure all decks and platforms during closing hours.