Attendant Valet Parking - Night

RiverPlace Hotel•Portland, OR

13d

About The Position

Drive, park, and retrieve guest and visitor vehicles as they arrive and depart from the hotel, courteously, safely, and efficiently, according to hotel standards. Provide attentive guest service, assist with luggage and vehicle access, communicate parking procedures and local directions, and safeguard vehicles, keys, and hotel property. The role includes maintaining knowledge of hotel services and parking operations, keeping assigned areas organized, and following procedures for vehicle incidents and guest requests. During the graveyard shift, complete a nightly audit of parked vehicles against parking claim tickets, resolve discrepancies, and submit a list of charges for the Night Auditor to post. Reorganize vehicles and keys in parking facilities to prepare for the following day's parking business.

Requirements

Valid state driver's license.
Excellent driving record.
Thorough knowledge of local areas and roads.
Experience driving vehicles and ability to drive all types of vehicles.
Fluency in spoken and non-verbal English.
Ability to perform basic arithmetic.
Ability to communicate and provide directions legibly.
Ability to use a beeper or radio.
Ability to focus on guest needs, prioritize and organize work, and exercise sound judgment.
Ability to maintain concentration and think clearly under all driving conditions.
Ability to work in variable weather conditions.
Ability to ensure the security of vehicles and hotel property.
Ability to maintain confidentiality of guest information and pertinent hotel data.
Ability to perform assignments with minimal supervision and work cohesively with coworkers as part of a team.

Responsibilities

Follow departmental policies, services, procedures, standards, and equipment-use requirements.
Anticipate guest needs, respond promptly, maintain positive guest relations, and resolve complaints to ensure satisfaction.
Maintain knowledge of hotel services, daily activities, arrivals and departures, parking operations, and local attractions and activities.
Keep assigned work areas clean, sanitary, and organized.
Coordinate with the Door Person and greet arriving guests and visitors; bid farewell to departing guests and invite them to return.
Assist guests with entering and exiting vehicles and loading or unloading luggage; provide legible luggage claim tickets.
Explain parking procedures, take possession of vehicles, park them, document their locations, and secure vehicles and keys.
Date and time stamp parking tickets, file them, and check with the Supervisor or Valet Parking Cashier for assignments or additional parking needs.
Remain at the assigned post when not parking vehicles, hold vehicles at hotel entrance areas, and keep driveways clear of illegally parked or standing vehicles.
Answer departmental calls within three rings using proper telephone etiquette; document vehicle retrieval requests and completion times.
Receive and validate vehicle claim tickets, explain validation and payment procedures, and follow procedures for retrieval without a claim ticket.
Retrieve keys from the secured location, retrieve vehicles, confirm proper authorization, and assist guests into vehicles before closing the doors.
Wash vehicles or dispense gas or oil upon guest request.
Provide accurate local directions to guests and visitors.
Monitor parking areas and report vehicle or safety hazards, unauthorized personnel, and potential security problems to the Manager.
Follow designated procedures for vehicle accidents, breakdowns, and incidents.
On the graveyard shift, audit parked vehicles against claim tickets, resolve discrepancies, and submit a list of charges to the Night Auditor.
On the graveyard shift, reorganize vehicles and keys in parking facilities for the next day's parking business.