Attendant Valet Parking - Night

CoralTree Hospitality•Portland, OR

11d

About The Position

Drive, park, and retrieve guest and visitor vehicles as they arrive at and depart from the hotel, courteously, safely, and efficiently in accordance with hotel standards. The role provides guest assistance, communicates parking procedures and local directions, safeguards vehicles and keys, and maintains organized parking operations. During the graveyard shift, the attendant audits parked vehicles against claim tickets, resolves discrepancies for charges to be posted by the Night Auditor, and reorganizes vehicles and keys for the following day's business.

Requirements

Valid state driver's license.
Excellent driving record.
Experience driving vehicles.
Thorough knowledge of local areas and roads.
Fluency in English, both verbal and non-verbal.
Ability to drive all types of vehicles.
Ability to compute basic arithmetic and provide legible communication and directions.
Ability to use a beeper or radio.
Ability to focus on guests' needs, prioritize and organize work, and exercise good judgment.
Ability to maintain concentration and think clearly under all driving conditions.
Ability to work in variable weather conditions.
Ability to ensure the security of vehicles and hotel property and maintain confidentiality of guest information and pertinent hotel data.
Ability to perform assignments with minimal supervision and work cohesively with coworkers as part of a team.

Responsibilities

Follow departmental policies, services, procedures, and standards, and use equipment correctly and only as intended.
Anticipate and respond promptly to guest needs, maintain positive guest relations, address complaints, and provide accurate information about hotel services and local attractions.
Maintain awareness of hotel activities, arrivals and departures, house count, outlet hours, and parking facilities, procedures, and prices.
Coordinate with the Door Person and greet arriving guests and visitors, bid farewell to departing guests, and invite them to return.
Assist guests into and out of vehicles and help load and unload luggage; provide legible luggage claim tickets.
Explain parking procedures, take possession of vehicles, park them, record their locations, and secure vehicles and keys.
Date- and time-stamp parking tickets, file them, and check with the Supervisor or Valet Parking Cashier for further parking needs or assignments.
Remain at the assigned post when not parking vehicles, hold vehicles at hotel entrance areas, and keep driveways clear of vehicles parked or left in illegal spaces.
Answer department telephone calls within three rings using proper greeting and telephone etiquette; document vehicle retrieval requests and completion times.
Receive and validate vehicle claim tickets, explain validation and payment procedures, and follow procedures for retrieving vehicles without claim tickets.
Retrieve keys from the secured location, retrieve vehicles, and release vehicles upon proper authorization; open and close vehicle doors and assist guests into vehicles.
Wash vehicles or dispense gas or oil upon guest request.
Provide accurate directions to local destinations.
Monitor parking areas and levels and report vehicle or safety hazards, unauthorized personnel, and potential security problems to the Manager.
Follow designated procedures for vehicle accidents, breakdowns, and incidents.
On the graveyard shift, audit parked vehicles against parking claim tickets, resolve discrepancies, and submit a list of charges for the Night Auditor to post.
On the graveyard shift, reorganize vehicles and keys in parking facilities in preparation for the following day's parking business.
Maintain cleanliness, sanitation, and organization of assigned work areas.