Attendant - EVS Cleaner

Casino and•East Saint Louis, IL

73d•Onsite

About The Position

This role focuses on maintaining a clean and welcoming environment for guests and team members within a 24/7 hospitality operation. The Attendant - EVS Cleaner is responsible for a variety of cleaning tasks throughout the facility, including guest areas and back-of-house operations. Building positive guest relations is a key aspect of this position, requiring proactive engagement and a commitment to guest satisfaction. The role also involves adhering to company policies, handling guest concerns, and performing duties as assigned to ensure smooth business operations.

Requirements

Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.

Nice To Haves

A high school diploma or GED equivalent is preferred

Responsibilities

Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
Clean all slot machines, floors, windows, walls, stairs, and elevators in front and back of house areas.
Vacuum all floors in front and back of house areas.
Clean, disinfect, and restock all restrooms in front and back of house areas.
Mop floors around the bars, restrooms, and entrances in front and back of house areas.
Remove all trash and debris from machines, floors, and trash cans in front and back of house areas and empty all trash and debris in the outside dumpsters.
Use all cleaning chemicals and equipment safely and in accordance with manufacturer instructions.
Answer all calls promptly and professionally.
Participate in routine drills as assigned.
Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
Keep work area in a clean and orderly manner.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Handle routine guest complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Perform other duties as assigned or reasonably requested by any member of management.