Attendant - Casino Service Bar

Hard Rock Hotel & Casino Ottawa•Cincinnati, OH

1d•Onsite

About The Position

This person is responsible for providing superior guest service to ensure that their all guests have an unforgettable experience. Stocking and efficient service across the casino floor.

Requirements

Attention to detail
Positive can do attitude
Customer service
Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation
Must possess excellent customer service and communication skills
Requires the ability to work within a team environment
Must be able to stand or walk a minimum eight-hour shift & to work inside assigned bar area in the venue.
Must be able observant and quick to respond to various situations while multitasking
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities

Responsibilities

Pick up fully loaded carts from Warehouse and stocking deliveries in the service bars
Following the Ohio health and Hard Rock sanitation standards, maintain and clean the service bar area.
Washing bar mats
Cleaning glassware and restocking it
Loading boxes and ensuring pars are met
Stocking beer, wine, liquor and mixers
Moping floor
Emptying trash and delivering to the receptacle
Cleaning, resetting coffee machines including espresso units
Daily maintenance on Coke machine, including filling BIBs and nozzles
Wiping shelving and maintaining a neat work environment
Use DipIt in sinks nightly to clean
Keep Beverage service well, neat and orderly throughout the shift
Perform timely service in a friendly and courteous manner
Initiates and engages in conversation with all guests in a professional and friendly manner
Works with a sense of urgency to anticipate customer needs and assist other team members when the opportunity arises
Communicates with management to rectify all customer needs, comments, or incidents
Adheres to all established policies, procedures, and guidelines