Beverage Server - Casino Bar Service

Bally's Chicago•Baton Rouge, LA

1d•Onsite

About The Position

This role is responsible for preparing and serving alcoholic and non-alcoholic drinks to guests in a casino bar setting. The server must ensure excellent customer service, adhere to all company policies and liquor laws, and maintain a clean and organized work environment. This position requires strong communication skills, product knowledge, and the ability to operate a point-of-sales system.

Requirements

Must be 21 or older to serve alcohol.
Ability to check guest ID accurately.
Knowledge of company products.
Proficiency in operating a point-of-sales system.
Ability to maintain a balanced bank.
Strong communication and rapport-building skills.
Ability to keep workstations and casino floor areas stocked, clean, safe, and organized.
Ability to perform various service tasks including serving, greeting, bussing, running drinks, and side work.
Ability to communicate issues to management.
Knowledge of and compliance with all food and beverage department rules, regulations, and policies.
Compliance with company attendance policy.
Ability to complete assigned tasks.
Knowledge of and compliance with all state and local liquor laws.
Ability to report safety hazards, problems, or maintenance issues.
Ability to meet and retain customer service standards.

Nice To Haves

Smiles and always treats guests and coworkers with respect.

Responsibilities

Participate regularly in departmental and company meetings.
Provide exceptional customer service, treating guests and coworkers with respect.
Prepare alcoholic and non-alcoholic drinks to specifications and serve them in an orderly and timely fashion.
Ensure guests are 21 or older before serving alcoholic beverages by accurately checking guest ID.
Be knowledgeable in the products the company serves.
Properly operate the point of sales system, account for all service items, and keep a balanced bank.
Understand that salesmanship and customer service are key to success.
Uphold great communication with guests, build rapport, and engage in friendly conversations.
Set and keep workstations and casino floor areas properly stocked, clean, safe, and organized.
Serve drinks, greet guests, bus and run drinks, do side work, and perform other normal functions required to service guests.
Communicate all guest service opportunities and product shortages or issues to management.
Know and comply with all rules, regulations, and policies of the food and beverage department.
Follow the company’s attendance policy and other rules and regulations.
Satisfactorily complete assignable work tasks requested by departmental leaders.
Abide by all state and local liquor laws.
Immediately report any safety hazards, problems, or maintenance issues to the appropriate party.
Ensure customer service standards are met and retained.
Perform other duties as assigned.