ATM Product Manager Senior

Huntington National Bank•Columbus, OH

13d•Onsite

About The Position

As the Product Group Manager for ATM and ITM Strategy, this role shapes the organization’s physical self-service footprint and defines how the ATM channel integrates with the broader digital ecosystem, supports retail banking, and reduces operational costs. The position develops and maintains the product lifecycle for the ATM and self-service banking channel, connecting customer expectations with hardware and software vendors and backend core banking systems while fostering innovation in future self-service technology. The role is responsible for the end-to-end development, management, and optimization of ATM products and services, as well as the channel’s P&L lifecycle, vendor management, and contract negotiation. It partners closely with IT, Security, Legal, Regulatory, Finance, external vendors, marketing, and retail teams to optimize the ATM portfolio, improve customer experience, maintain compliance, and drive innovation. The role also communicates strategy, roadmap, and performance updates to senior leadership and performs other duties as assigned.

Requirements

7+ years of ATM product management experience.
Bachelor's degree.

Nice To Haves

Master’s degree.
Experience with ATM fleet management, cash logistics, or self-service banking technologies.
Knowledge of EMV, PCI compliance, and ATM security best practices.
Strong analytical skills and experience in financial modeling and data-driven decision-making.
Proven ability to manage complex cross-functional initiatives.
Familiarity with ATM hardware and software, payments networks, and regulatory requirements.
Background in vendor management and contract negotiation.
Experience building multi-year product roadmaps, complex financial models, and executive-level business cases.
Exceptional communication skills and a track record of driving cross-functional alignment among compliance, technology, retail operations, and finance teams.
Experience managing a team.

Responsibilities

Define and execute an ATM product roadmap and vision aligned with customer needs, market trends, and company goals.
Analyze market trends, customer behavior, and competitive insights to identify opportunities for growth and efficiency.
Build business cases for new initiatives, including cost-benefit analysis, ROI modeling, and risk assessment.
Manage capital expenditure and operational budgets, including business cases for hardware and software updates and product modernization.
Develop branch automation strategies to help retail branches migrate manual teller transactions to smart ATMs and Interactive Teller Machines (ITMs).
Own the full product lifecycle, from ideation and requirements definition to launch, ensuring scalability, reliability, and compliance.
Monitor key performance indicators, including ATM uptime and availability, feature adoption rates, and customer satisfaction scores.
Manage the ATM product P&L, including capital planning, vendor costs, surcharge strategy, and revenue optimization.
Ensure compliance with regulatory and security standards, including PCI, ADA, FFIEC, EMV, and REG E.
Work with IT and security teams to implement software updates, security patches, and fraud-prevention measures.
Partner with marketing and retail teams to enhance customer experience and promote ATM capabilities.
Communicate strategy, roadmap, and performance updates to senior leadership.
Manage vendor relationships and contract negotiation.
Perform other duties as assigned.