ATM Product Manager Senior

Huntington National Bank•Columbus, OH

12d•Onsite

About The Position

As the Product Group Manager for ATM and ITM Strategy, this role shapes the organization’s physical self-service footprint and defines how the ATM channel integrates with the broader digital ecosystem, transforms retail banking, and reduces operational costs. The position develops and maintains the product lifecycle for ATM and self-service banking, bridging customer expectations, hardware and software vendors, and backend core banking systems while fostering innovation in future self-service technology. The role is responsible for end-to-end development, management, and optimization of ATM products and services, as well as the channel’s P&L lifecycle, vendor management, and contract negotiation. It partners closely with IT, Security, Legal, Regulatory, Finance, and external vendors to optimize the ATM portfolio and drive innovation.

Requirements

7+ years of ATM product management experience.
Bachelor’s degree.
Strong analytical skills, including experience in financial modeling and data-driven decision-making.
Proven ability to manage complex cross-functional initiatives.
Proven experience building multi-year product roadmaps, complex financial models, and executive-level business cases.
Exceptional communication skills and a track record of driving cross-functional alignment among compliance, technology, retail operations, and finance teams.

Nice To Haves

Master’s degree.
Experience with ATM fleet management, cash logistics, or self-service banking technologies.
Knowledge of EMV, PCI compliance, and ATM security best practices.
Familiarity with ATM hardware and software, payments networks, and regulatory requirements.
Background in vendor management and contract negotiation.
Experience managing a team.

Responsibilities

Define and execute a product roadmap and vision for ATM offerings, aligned with customer needs, market trends, and company goals.
Analyze market trends, customer behavior, and competitive insights to identify opportunities for growth and efficiency.
Build business cases for new initiatives, including cost-benefit analysis, ROI modeling, and risk assessment.
Manage capital expenditure and operational budgets, including business cases for hardware and software updates and product modernization.
Develop branch automation strategies to help retail branches migrate manual teller transactions to smart ATMs and Interactive Teller Machines (ITMs).
Own the full product lifecycle, from ideation and requirements definition through launch, ensuring scalability, reliability, and compliance.
Monitor KPIs, including ATM uptime and availability, feature adoption rates, and customer satisfaction scores.
Manage the ATM product P&L, including capital planning, vendor costs, surcharge strategy, and revenue optimization.
Ensure compliance with regulatory and security standards, including PCI, ADA, FFIEC, EMV, and REG E.
Work with IT and Security teams on software updates, security patches, and fraud-prevention measures.
Partner with Marketing and Retail teams to enhance customer experience and promote ATM capabilities.
Communicate strategy, roadmap, and performance updates to senior leadership.
Perform other duties as assigned.