Atlassian/Jira Architect

Planet Technologies•Washington, DC

2d•Onsite

About The Position

Planet Technologies is seeking an Atlassian/Jira Architect to design and build an enterprise service management solution organized as a guided self-service portal. The portal will present categorized options, knowledge articles, and search-driven navigation so users can find existing information and services before submitting formal requests. The role supports public-sector projects and requires working onsite five days a week in Washington, DC, with an active Top Secret clearance. The architect will inventory and assess existing division-level Jira, Confluence, and other information sites; define the portal’s information architecture, service catalog, and intake taxonomy; and develop conditional request forms for needs that remain unresolved after self-service. The role also covers the platform’s architecture, workflows, integrations, governance, security, installation, configuration, maintenance, troubleshooting, upgrades, migrations, and consolidation of divisional sites. The architect will monitor usage and search analytics, maintain technical and user documentation, support compliance with cybersecurity and federal IT requirements, and work with division stakeholders, governance boards, and security teams. Planet Technologies provides Microsoft consulting services to public-sector and commercial organizations, including business intelligence, cloud services, unified communications, and systems management. The job posting describes the company’s services and hiring practices but does not specify benefits for this role.

Requirements

At least 8 years of experience.
Bachelor’s degree in information technology, computer science, or a related field.
Architectural understanding of the Atlassian suite, including Jira, Confluence, and automation, for creating a centralized guided self-service portal.
Experience analyzing existing sites and determining appropriate content for the enterprise service management portal.
Experience designing system architecture, workflows, technical documentation, and the portal’s governance model.
Experience implementing and managing governance workflows, approval chains, and escalation paths.
Ability to manage installation, configuration, testing, and maintenance of Jira Service Management, Confluence, and related automation and integration components.
Ability to troubleshoot technical issues related to portal, intake form, and workflow development, integration, and deployment.
Knowledge of security protocols and role-based access implementation that maintains division compartmentalization while enabling discovery.
Ability to perform system upgrades, migrations, and consolidation of divisional sites in accordance with change management policies.
Experience monitoring portal usage and search analytics.
Ability to identify unnecessary requests and recommend improvements in a timely manner.
Expertise in creating and maintaining system diagrams, governance workflow procedures, and user guidance.
Technical expertise to ensure compliance with enterprise cybersecurity policies, federal IT standards, and agency-specific requirements.
Ability to collaborate with division stakeholders, governance boards, and security teams.
Ability and willingness to work onsite five days a week in Washington, DC.
Active Top Secret clearance.

Nice To Haves

ITIL 4 certification.
Atlassian Jira and/or Confluence Service Management certification.
Security+ certification.
TOGAF certification.
CISSP certification.

Responsibilities

Design and build a centralized guided self-service portal with categorized options, knowledge articles, and search-driven navigation.
Analyze and inventory existing division-level Jira, Confluence, and other information sites to identify available content and services, duplication, and gaps.
Design the information architecture, service catalog structure, and intake taxonomy for portal navigation, request categorization, and routing.
Develop dynamic, conditional intake forms for requests for new enterprise technology, applications, or services after existing options have been presented.
Build and document the system architecture, workflows, and governance model for the enterprise service management portal.
Implement and manage governance workflows, approval chains, and escalation paths for routing requests to the appropriate division or review authority.
Install, configure, test, and maintain Jira Service Management, Confluence, and automation and integration components connecting the central portal and knowledge base to division sites.
Implement role-based access and security protocols that preserve division-level compartmentalization while enabling discovery.
Troubleshoot technical issues involving development, integration, and deployment of the portal, intake forms, and governance workflows.
Perform system upgrades, migrations, and consolidation of divisional sites in accordance with change management policies.
Monitor portal usage and search analytics, identify instances where users fail to find existing information and submit unnecessary requests, and recommend improvements to government leadership in writing or in person.
Create and maintain system diagrams, governance workflow procedures, and user guidance for the central landing page and knowledge base.
Ensure compliance with enterprise cybersecurity policies, federal IT standards, and agency or OCIO requirements.
Collaborate with division stakeholders, governance boards, and security teams to ensure the portal accurately reflects and consolidates existing services.