Atlassian Delivery Director

Cprime

6d • $150,000 - $180,000

About The Position

Cprime is seeking an experienced Atlassian Delivery Director to provide strategic leadership, delivery oversight, and operational accountability across Atlassian professional services engagements. The role is responsible for delivering complex enterprise Atlassian solutions, maintaining client relationships, managing engagement financials, and supporting growth of the Atlassian practice. The director works with Sales, Solution Architects, and Practice Leadership to advance client satisfaction, delivery excellence, and long-term business growth.

Cprime’s Intelligent Work Transformation practice helps enterprise organizations transform operating models and enable adaptive, product-led, and AI-powered organizations. Its focus areas include operating model transformation, workforce transformation and organizational change, platform implementation and migration, AI consulting and engineering, and intelligent workflow orchestration.

The role includes oversight of Atlassian implementations, Cloud migrations, integrations, and enterprise platform optimization. It also involves managing engagement performance and contractual commitments, supporting pre-sales and account growth, and leading globally distributed delivery teams. Approximately 20% travel may be required based on client engagements and business needs.

Requirements

• 8 or more years of experience in professional services, technology consulting, or enterprise delivery management.
• 5 or more years of experience with Atlassian technologies, including Jira, Confluence, Jira Service Management (JSM), and Atlassian Cloud.
• 3–5 or more years of people management experience, including hiring, coaching, mentoring, and leading technical or consulting teams.
• Proven experience managing large-scale enterprise client engagements and complex technology implementations.
• Strong financial acumen, including experience managing engagement budgets, profitability, margins, resource utilization, and forecasting.
• Experience developing and managing Statements of Work, delivery plans, and client engagement strategies.
• Strong understanding of Agile methodologies, SDLC, DevOps, and enterprise technology processes.
• Ability to build executive-level client relationships and manage multiple concurrent engagements.
• Experience partnering with Sales and Solution Architecture teams on pre-sales activities and account growth.
• Excellent communication, leadership, stakeholder management, and problem-solving skills.
• Ability to thrive in a fast-paced, collaborative, globally distributed consulting environment.

Nice To Haves

• Experience working for an Atlassian Solution Partner or enterprise technology consulting firm.
• Experience with Atlassian Cloud migrations, Assets, Atlassian Rovo, and enterprise-scale platform implementations.
• Familiarity with ITSM, Agile transformation, DevOps, and enterprise integrations.
• Atlassian certifications, PMP, SAFe, or other relevant Agile or project management certifications.
• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent professional experience.

Responsibilities

• Provide strategic direction, governance, and delivery oversight for complex enterprise Atlassian engagements.
• Ensure projects are delivered within agreed scope, timelines, budgets, and quality standards.
• Build and maintain client stakeholder relationships and advise clients on Atlassian solutions and enterprise transformation.
• Lead client business reviews, executive stakeholder meetings, and engagement health assessments.
• Identify and manage delivery risks, escalations, and opportunities for continuous improvement.
• Drive customer satisfaction, retention, and long-term engagement success through measurable business outcomes.
• Manage engagement financial performance, including budgets, profitability, margins, forecasting, and resource utilization.
• Oversee Statements of Work, contractual commitments, scope management, and resource planning.
• Establish, monitor, and communicate delivery, financial health, and client satisfaction performance indicators.
• Partner with Finance, Sales, and Delivery leadership to maintain financially healthy and operationally efficient engagements.
• Improve delivery processes, resource allocation, and practice performance.
• Oversee Atlassian implementations, Cloud migrations, integrations, and enterprise platform optimization initiatives.
• Collaborate with Solution Architects and technical teams to ensure scalable, high-quality solutions aligned with client objectives.
• Support pre-sales through solution planning, effort estimation, SOW development, and delivery strategy.
• Identify account expansion opportunities and additional service offerings with Sales and Practice Leadership.
• Keep current with Atlassian technologies, Cloud capabilities, AI-enabled solutions, and industry best practices.
• Lead, coach, and mentor delivery managers, consultants, and technical resources.
• Manage resource planning, staffing alignment, utilization, and team performance.
• Conduct performance discussions, provide coaching, and support professional development.
• Partner on hiring needs and workforce planning.
• Foster a collaborative, accountable, high-performing delivery culture across globally distributed teams.

Benefits

• Medical, vision, and dental plans through Blue Cross Blue Shield.
• Ten paid standard holidays.
• Up to 20 days of paid time off per year for vacation and/or sick time.
• Four weeks of paid parental leave, subject to eligibility requirements.
• Opportunity to participate in a 401(k) plan, with eligibility to enroll 30 days after the official start date; a company match may be offered annually on a discretionary basis, subject to eligibility.
• Bonus programs recognizing employee achievements and contributions.
• Monthly cell phone stipend.
• Annual health and wellness stipend for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed