ATE Field Technician

Crash Champions•Cranston, RI

About The Position

The ATE Field Technician is a mobile, field-based role providing diagnostic, programming, and calibration services to Crash Champions locations. The technician travels daily to customer sites and is responsible for delivering accurate, safe, and customer-focused service. Services must comply with OEM standards and company policies, and recommendations and documentation must be handled with integrity. The role includes diagnosing and servicing vehicle systems, performing calibrations and programming, conducting test drives, communicating with shops and internal stakeholders, and completing documentation and billing at each site. Technicians maintain ATE-issued tools, equipment, and vehicles, stay current on ATE and OEM protocols through training, and meet assigned productivity and quality goals. The schedule may include rotating Saturday coverage and requires flexibility to support customer service commitments.

Requirements

2–5+ years of automotive experience servicing and diagnosing a wide range of vehicle systems.
Strong working knowledge of ADAS and electrical services, including calibrations (levels 1–3), programming, diagnostics, and wire or connector repair.
Proficiency with electrical diagnostic equipment such as multimeters, power probes, and resistors.
Ability to perform and interpret vehicle health scans using factory and non-factory tools.
Skill in reading and interpreting OEM and aftermarket service information and wiring schematics.
Ability to program vehicle modules using factory or approved non-factory software.
Clear, professional verbal and written communication skills for explaining technical findings.
Technological proficiency with platforms such as Outlook, Teams, and Word.
Strong work ethic, urgency, self-motivation, and a positive, professional representation of the ATE brand.
Willingness to continuously learn, develop new skills, and grow in the role.
Comfort working independently in fast-paced shop environments.
Willingness and ability to travel daily to local or regional service locations using a company-provided vehicle.
Saturday availability on a rotating basis, typically every other Saturday from 9 AM to 12 PM or as scheduled, and flexible availability to support market coverage.
Valid driver's license and safe driving record.
Ability to lift and carry up to 50 lbs and stand for extended periods in automotive shop environments.

Responsibilities

Deliver fast and accurate ATE service support to internal and external customers.
Travel daily to assigned service locations in a company-provided vehicle.
Perform vehicle diagnostics, calibrations, programming, scanning, and wire or connector repair.
Ensure services, particularly calibrations, are documented, required by OEM guidelines, and approved before execution in accordance with company policies.
Conduct test drives to verify system functionality and confirm repair outcomes.
Manage difficult customer situations transparently and urgently, communicate promptly and professionally, and escalate concerns when needed.
Participate in assigned team meetings and training sessions.
Care for, maintain, and secure ATE-issued tools, equipment, and vehicles.
Stay current on ATE and OEM protocols through required training and Champions Connect updates.
Meet productivity and quality goals while traveling to service locations.
Manage documentation accurately and complete final billing before leaving each site, per MCP guidelines.
Work the assigned schedule, including Saturday coverage as required by market needs, and maintain flexible availability across assigned business days.
Perform additional duties as assigned.