ATE Field Technician

Crash Champions•Charleston, SC

About The Position

The ATE Field Technician is a mobile, field-based role providing diagnostic, programming, and calibration services to Crash Champions locations. The technician travels daily to customer sites and is responsible for delivering safe, accurate work and professional customer service. Services must follow OEM standards and company policies, and recommendations and documentation must be handled with integrity. The role also involves maintaining ATE-issued tools, equipment, and vehicles, completing service documentation and billing, and keeping current with ATE and OEM protocols through required training. The schedule may include rotating Saturday coverage based on market needs.

Requirements

2–5+ years of automotive experience servicing and diagnosing a wide range of vehicle systems.
Strong working knowledge of ADAS and electrical services, including level 1–3 calibrations, programming, diagnostics, and wire or connector repair.
Proficiency with electrical diagnostic equipment such as multimeters, power probes, and resistors.
Ability to perform and interpret vehicle health scans using factory and non-factory tools.
Ability to read and interpret OEM and aftermarket service information and wiring schematics.
Ability to program vehicle modules using factory or approved non-factory software.
Clear, professional verbal and written communication skills for explaining technical findings.
Proficiency with technology platforms such as Outlook, Teams, and Word.
Strong work ethic, urgency, self-motivation, and a positive, professional representation of the ATE brand.
Willingness to continue learning, develop new skills, and grow within the role.
Ability to work independently in fast-paced shop environments.
Willingness and ability to travel daily to local or regional service locations using a company-provided vehicle.
Saturday availability on a rotating basis, typically every other Saturday from 9 AM to 12 PM or as scheduled; flexible Saturday availability is also required to ensure market coverage.
Valid driver’s license and safe driving record.
Ability to lift and carry up to 50 lbs and stand for extended periods in automotive shop environments.

Responsibilities

Deliver fast and accurate ATE service support to internal and external customers.
Travel daily to assigned service locations in a company-provided vehicle.
Perform vehicle diagnostics, calibrations, programming, scanning, and wire or connector repair.
Document services clearly, ensure they are required under OEM guidelines, and obtain approval before performing them in accordance with company policies.
Conduct test drives to verify system functionality and repair outcomes.
Provide customer service by handling difficult situations transparently and urgently, communicating professionally and promptly, and escalating concerns when needed.
Participate in assigned team meetings and training sessions.
Care for, maintain, and secure ATE-issued tools, equipment, and vehicles.
Stay current on ATE and OEM protocols through required training and Champions Connect updates.
Meet productivity and quality goals while traveling to service locations.
Manage documentation accurately and complete final billing before leaving the site, per MCP guidelines.
Work the assigned schedule, including Saturday coverage as required by market needs, and maintain availability across assigned business days.
Perform additional duties as assigned.