ATE Field Technician

Automotive Technology Experts•Charlotte, NC

4d•$25 - $40•Onsite

About The Position

The ATE Field Technician is a mobile, field-based role providing diagnostic, programming, and calibration services to Crash Champions locations. The position involves daily travel to customer sites and supports ATE’s standards for safety, accuracy, and customer service. Technicians are expected to recommend and document services with integrity, performing only services required by OEM standards. The role includes servicing and diagnosing vehicle systems, completing repairs and calibrations, verifying repair outcomes, and maintaining accurate documentation and billing. The technician works independently in shop environments, participates in training, and may work Saturdays according to market needs.

Requirements

2–5+ years of automotive experience servicing and diagnosing a wide range of vehicle systems.
Strong working knowledge of ADAS and electrical services, including level 1–3 calibrations, programming, diagnostics, and wire or connector repair.
Proficiency with electrical diagnostic equipment such as multimeters, power probes, and resistors.
Ability to perform and interpret vehicle health scans using factory and non-factory tools.
Skill in reading and interpreting OEM and aftermarket service information and wiring schematics.
Ability to program vehicle modules using factory or approved non-factory software.
Clear, professional verbal and written communication skills for explaining technical findings.
Technological proficiency with platforms such as Outlook, Teams, and Word.
Strong work ethic, urgency, self-motivation, and a positive, professional representation of the ATE brand.
Willingness to continue learning, develop new skills, and grow within the role.
Comfort working independently in fast-paced shop environments.
Willingness and ability to travel daily to local or regional service locations using a company-provided vehicle.
Saturday availability on a rotating basis, typically every other Saturday from 9 AM to 12 PM or as scheduled; flexible Saturday availability is required for market coverage.
Ability to work a flexible schedule, including Saturdays, to support business operations.
Valid driver’s license and safe driving record.
Ability to lift and carry up to 50 lbs and stand for extended periods in automotive shop environments.

Responsibilities

Deliver fast and accurate ATE service support to internal and external customers.
Travel daily to assigned service locations in a company-provided vehicle.
Perform vehicle diagnostics, calibrations, programming, scanning, and wire or connector repair.
Document services clearly, ensure they are required by OEM guidelines, and obtain approval before performing them in accordance with company policies.
Conduct test drives to verify system functionality and confirm successful repair outcomes.
Manage difficult customer situations with transparency and urgency; communicate promptly and professionally with shops and internal stakeholders; escalate concerns when needed.
Participate in team meetings and assigned training sessions.
Care for, maintain, and secure ATE-issued tools, equipment, and vehicles.
Stay current on ATE and OEM protocols through required training and Champions Connect updates.
Meet productivity and quality goals while traveling daily to service locations.
Manage documentation accurately and complete final billing before leaving the site, per MCP guidelines.
Work the assigned schedule, including Saturday coverage as required by market needs, and maintain flexible availability across assigned business days.
Perform additional duties as assigned.