ATE Field Technician

Crash Champions•Lancaster, PA

23h

About The Position

The ATE Field Technician is a mobile, field-based role that delivers diagnostic, programming, and calibration services to Crash Champions locations. The technician travels daily to customer sites and is responsible for upholding ATE standards for safety, accuracy, and customer service. Service recommendations and documentation must be handled with integrity, and only services required by OEM standards should be performed. The role includes diagnosing and servicing vehicle systems, performing calibrations and programming, verifying repairs through test drives, and completing accurate documentation and final billing. Technicians work independently in fast-paced shop environments, maintain their company-provided vehicle and issued equipment, and keep current with ATE and OEM protocols through training and company updates. The schedule includes rotating Saturday coverage based on market needs.

Requirements

2–5+ years of automotive experience servicing and diagnosing a wide range of vehicle systems.
Strong working knowledge of ADAS and electrical services, including level 1–3 calibrations, programming, diagnostics, and wire and connector repair.
Proficiency with electrical diagnostic equipment such as multimeters, power probes, and resistors.
Ability to perform and interpret vehicle health scans using factory and non-factory tools.
Skill in reading and interpreting OEM and aftermarket service information and wiring schematics.
Ability to program vehicle modules using factory or approved non-factory software.
Clear, professional verbal and written communication skills for explaining technical findings.
Technological proficiency with platforms such as Outlook, Teams, and Word.
Strong work ethic, urgency, self-motivation, and a positive, professional approach representing the ATE brand.
Willingness to continue learning, develop new skills, and grow in the role.
Ability to work independently in fast-paced shop environments.
Willingness and ability to travel daily to local or regional service locations using a company-provided vehicle.
Saturday availability on a rotating basis, typically every other Saturday from 9 AM to 12 PM or as scheduled; flexible Saturday availability is needed for continuous market coverage.
Valid driver’s license and safe driving record.
Ability to lift and carry up to 50 lbs and stand for extended periods in automotive shop environments.

Responsibilities

Deliver fast and accurate ATE service support to internal and external customers.
Travel daily to assigned service locations in a company-provided vehicle.
Perform vehicle diagnostics, calibrations, programming, scanning, and wire and connector repairs.
Ensure services, particularly calibrations, are documented, required by OEM guidelines, and approved before execution in accordance with company policies.
Conduct test drives to verify system functionality and repair outcomes.
Provide professional customer service by handling difficult situations transparently and urgently, communicating promptly with shops and internal stakeholders, and escalating concerns when needed.
Participate in assigned team meetings and training sessions.
Care for, maintain, and secure ATE-issued tools, equipment, and vehicles.
Stay current on ATE and OEM protocols through required training and Champions Connect updates.
Meet productivity and quality goals while traveling to service locations.
Accurately manage documentation and complete final billing before leaving each site, per MCP guidelines.
Work the assigned schedule, including Saturday coverage as required by market needs, and maintain flexible availability across assigned business days.
Perform additional duties as assigned.