At Your Service Captain, South Bay Galleria - Full Time
About The Position
The At Your Service Captain is an elevated hourly colleague who advocates for customers and serves as a role model for colleagues. The role focuses on customer satisfaction, problem-solving, and building brand loyalty while supporting promotional and omnichannel selling initiatives, including Buy Online Pickup in Store and Curbside services. Under the supervision of a People Leader, the Captain helps communicate expectations and priorities to colleagues. Advancement opportunities include Sales and Customer Experience Manager. Full-time colleagues are typically scheduled to work 30 or more hours per week. Hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers and provide clear direction to colleagues.
- Ability to adapt quickly to changing customer expectations and needs.
- Resourcefulness and ability to adapt quickly to changing priorities and deadlines.
- High school diploma or equivalent.
Nice To Haves
- 1–2 years of direct retail experience preferred.
Responsibilities
- Model customer advocacy and provide prompt feedback on ways to make customer experiences outstanding.
- Deliver high-level customer service through problem-solving and customer-focused resolutions, such as converting a return into an exchange.
- Promote the Macy’s mobile app to enhance the in-store customer experience.
- Meet with People Leaders throughout the day to plan and monitor total-store activities.
- Lead colleagues in executing and completing assigned tasks.
- Provide People Leaders with continuous feedback to improve customer experience and processes.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Lead and participate in maintaining the At Your Service area, processing customer orders, and maintaining back-of-house areas to standards for Buy Online Pickup in Store and Curbside services.
- Stay current on service, promotion, and policy updates.
- Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used to fulfill customer orders.
- Perform applicable sales and support duties.
- Foster acceptance and respect to strengthen relationships and ensure authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
