Seasonal Retail At Your Service Associate, Patrick Henry
About The Position
The At Your Service Associate supports Macy’s At Your Service Center activities and helps deliver a seamless, personalized shopping experience. The role includes Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. Associates welcome and assist customers, use the systems needed to complete transactions, support sales goals, and share loyalty program benefits. They also help maintain clean, organized, shoppable pickup and return areas and contribute to a welcoming customer experience. This is a seasonal role in a fast-paced environment requiring flexibility, multitasking, problem-solving, attention to detail, and a customer-first approach. Schedules include weekend shifts and may include days, evenings, nights, and holidays; hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions in real time to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, ability to work independently, and ability to contribute to a team.
- Comfort using electronic devices, computers, handheld equipment, and cash registers to process transactions.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Assist customers with total store fulfillment and complete transactions using the required systems.
- Ensure the collection area is organized and provide a friction-free customer pickup experience.
- Complete BOPS orders promptly and support curbside delivery.
- Recover merchandise and keep pickup and return areas clean and shoppable.
- Welcome customers with genuine hospitality, engage them in friendly conversations, and help resolve their needs.
- Share loyalty program benefits and work to acquire new customers by opening credit accounts.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and contribute to individual and store results.
- Collaborate with colleagues and support a clean, organized, customer-ready At Your Service area.
- Meet daily sales goals and provide a sincere, helpful conclusion to customer interactions.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
