Seasonal Retail At Your Service Associate, Fairfield Solano

Macy's•Fairfield, CA

1d•Onsite

About The Position

As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Schedules may include a variety of shifts, including nights, weekends, and holidays. You welcome customers with genuine hospitality, assist with total-store fulfillment, use the systems needed to complete transactions, and keep the collection, pickup, and return areas clean and organized. You help ensure BOPS orders are completed on time, including curbside delivery, and contribute to a shoppable, inviting store. You also support sales goals, share loyalty program benefits, and collaborate with colleagues to deliver positive customer experiences and store results. The position requires regular, dependable attendance and punctuality, flexibility to meet business needs, and availability for weekend shifts. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week. Hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to make prompt, sound decisions to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges and share loyalty benefits.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Ability to use electronic devices and technology.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
Assist customers with all aspects of total-store fulfillment and complete transactions using the required systems.
Keep the collection, pickup, and return areas clean, organized, and ready for customers.
Complete BOPS orders in a timely manner and provide curbside delivery.
Welcome and assist customers with genuine hospitality and build positive customer relationships.
Share loyalty program benefits and support sales goals, including acquiring new customers by opening credit accounts.
Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
Recover merchandise and help maintain a clean, organized, shoppable store.
Collaborate with colleagues to support customers and achieve individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice