Seasonal Retail At Your Service Associate, Fairfield Solano
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment with varied shifts, including nights, weekends, and holidays. The associate welcomes and assists customers, supports total-store fulfillment, uses the systems needed to complete transactions, and keeps collection, pickup, and return areas clean and organized. The role also includes timely completion and curbside delivery of BOPS orders, sharing loyalty program benefits, helping achieve sales goals, and collaborating with colleagues to deliver a positive customer experience. Associates help maintain a clean, organized, inviting shopping space and adapt to changing priorities.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store orders, merchandise returns, order pickups, and other assigned tasks.
- Welcome customers and provide friendly, personalized service in keeping with Macy’s service standards.
- Assist with total-store fulfillment and complete transactions using the necessary systems.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Complete BOPS orders promptly and provide curbside delivery.
- Recover merchandise and help maintain a clean, organized, shoppable space.
- Share loyalty program benefits and help acquire customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Collaborate with colleagues and support the team in serving customers and the community.
- Learn about new arrivals, top-selling items, trends, and promotions to support customers confidently.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
