Seasonal Retail At Your Service Associate, Pleasanton Stoneridge
About The Position
The At Your Service Associate supports a seamless, personalized customer experience at Macy’s by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while meeting Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, flexibility, and a customer-first approach in a fast-paced retail environment. Associates welcome and assist customers, support total store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas clean and organized. They help ensure timely order completion and curbside delivery, recover merchandise, share loyalty program benefits, support sales goals, and collaborate with colleagues. Schedules may include days, evenings, nights, weekends, and holidays, depending on business needs and availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities, with the ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store orders, merchandise returns, and order pickups.
- Welcome customers and provide genuine, personalized hospitality and assistance.
- Support total store fulfillment and complete transactions using required systems.
- Keep the collection, pickup, return, and surrounding shopping areas clean, organized, and inviting.
- Complete BOPS orders in a timely manner and support curbside delivery.
- Recover merchandise and help maintain a shoppable space.
- Share loyalty program benefits and assist with acquiring new customers by opening credit accounts.
- Work toward sales goals and contribute to individual and store results.
- Collaborate with and support colleagues.
- Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
