Seasonal Retail At Your Service Associate, Pleasanton Stoneridge

Macy's • Pleasanton, CA

1d • Onsite

About The Position

As an At Your Service Center colleague at Macy’s, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while meeting Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, flexibility, and a customer-first mindset in a fast-paced retail environment. You help customers, support sales goals, contribute to a welcoming and organized store, and collaborate with colleagues to deliver genuine hospitality.

You prepare the At Your Service area for customers, stay informed about sales goals, new arrivals, promotions, and trends, and welcome customers with friendly, personal conversations. You assist with total store fulfillment, use the systems needed to complete transactions, organize the collection area, and help ensure timely order completion and curbside delivery. You also recover merchandise, keep pickup and return areas clean, share loyalty program benefits, and close customer interactions with care.

Schedules include weekend shifts and may include days, evenings, nights, and holidays. Hours depend on business needs and colleague availability. The posting describes full-time colleagues as typically working 30 or more hours per week and part-time colleagues as typically working 12–24 hours per week.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Communicate effectively with customers, coworkers, and supervisors.
• Read and understand employment policies and safety rules and procedures in English.
• Make prompt, sound decisions to address customer needs and resolve issues.
• Be comfortable communicating and collaborating with customers and colleagues.
• Enjoy meeting people, learning about them, and sharing information.
• Be resourceful, adapt to changing priorities, work independently, and contribute to team dynamics.
• Be comfortable using electronic devices.
• Meet the physical requirements of the position, including talking, lifting, constant moving, standing, reaching, standing for at least two consecutive hours, lifting at least 25 pounds, stooping, kneeling, crouching, and climbing ladders.
• Have close vision, color vision, depth perception, and focus adjustment.
• Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
• Provide friendly, personalized customer service and uphold Macy’s service standards.
• Assist customers with all aspects of total store fulfillment.
• Use the systems needed to complete transactions and organize the customer pickup collection area.
• Help ensure timely completion and curbside delivery of BOPS orders.
• Recover merchandise and keep pickup, return, and other At Your Service areas clean, organized, and shoppable.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Share loyalty program benefits and help acquire new customers by opening credit accounts.
• Work collaboratively with colleagues and contribute to individual and store results.
• Meet sales goals and learn from colleagues to continually improve customer experiences.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed