Seasonal Retail At Your Service Associate, Ocean County Mall

Macy's • Toms River, NJ

4d • Onsite

About The Position

As an At Your Service Center Colleague at Macy’s, you support a seamless and personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, flexibility, and a customer-first approach in a fast-paced retail environment. Shifts may include nights, weekends, and holidays.

You welcome customers with genuine hospitality, help fulfill sales goals, share information about products, promotions, and loyalty benefits, and support customers through transactions. You maintain clean, organized, inviting service and pickup areas, recover merchandise, and help ensure timely order completion and curbside delivery. You collaborate with colleagues and contribute to an excellent customer experience and store results.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
• Ability to use electronic devices, computers, handheld equipment, and cash registers to process transactions.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to talk, move frequently, reach with arms and hands, stoop, kneel, crouch, and climb ladders.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
• Assist customers with total store fulfillment and use the systems needed to complete transactions.
• Welcome customers, engage them in friendly conversations, and provide genuine hospitality.
• Help maintain an organized collection area and provide a friction-free pickup experience.
• Complete BOPS orders promptly and support curbside delivery.
• Recover merchandise and keep pickup and return areas clean and shoppable.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Share loyalty program benefits, help acquire new customers by opening credit accounts, and work toward daily sales goals.
• Collaborate with colleagues and contribute to store results and a welcoming shopping environment.

Benefits

• Competitive pay and benefits.
• Health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups and volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed