Seasonal Retail At Your Service Associate, Santan Village
About The Position
As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues help customers, pursue sales goals, work collaboratively, and provide genuine hospitality while keeping the shopping space clean, organized, and inviting. At the start of each day, colleagues prepare the At Your Service area, greet teammates, review sales goals, and learn about new arrivals, best sellers, trends, and promotions. They welcome customers, build relationships through friendly conversations, assist with total-store fulfillment, use the systems needed to complete transactions, and keep the pickup area organized. They also recover merchandise, maintain clean pickup and return areas, and help complete BOPS orders and curbside delivery promptly. Colleagues share loyalty program benefits, thank customers, and support teammates through honesty, care, and collaboration. The position requires flexible availability, including nights, weekends, and holidays. Schedules depend on business needs and colleague availability; all schedules include weekend shifts. The posting describes this opening as seasonal. It also states that full-time colleagues are typically scheduled 30 or more hours per week and part-time colleagues 12–24 hours per week, but does not specify the schedule classification for this particular position.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions in real time to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability and willingness to meet daily sales goal challenges and share loyalty benefits and credit account offers.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, and order pickups.
- Assist customers with total-store fulfillment and complete transactions using the required systems.
- Keep the At Your Service, pickup, and return areas clean, organized, and ready for customers; recover merchandise to maintain a shoppable space.
- Ensure timely completion and curbside delivery of BOPS orders.
- Welcome customers with genuine hospitality, build relationships, and provide a personalized customer experience.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Support teammates with honesty, care, and collaboration.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
