Seasonal Retail At Your Service Associate, Woodland Hills
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. The position requires multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Associates help customers, contribute to sales and team goals, and maintain a clean, organized, inviting shopping and service area. The role includes welcoming customers, assisting with total-store fulfillment, using the systems needed to complete transactions, keeping pickup and return areas organized, recovering merchandise, sharing loyalty program benefits, and providing courteous service through the end of each interaction. Colleagues collaborate with teammates, stay informed about sales goals, new arrivals, products, trends, and promotions, and work to improve individual and store results. Schedules may include days, evenings, nights, weekends, and holidays, depending on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Assist customers with total-store fulfillment and complete transactions using the required systems.
- Ensure the collection area is organized and provide a smooth customer pickup experience.
- Complete BOPS orders and curbside delivery in a timely manner.
- Recover merchandise and keep pickup, return, and other shopping areas clean, organized, and shoppable.
- Welcome customers with genuine hospitality, build rapport, and address customer needs and issues.
- Share loyalty program benefits, work toward sales goals, and help acquire new customers by opening credit accounts.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Collaborate with colleagues and contribute to team and store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
