Seasonal Retail At Your Service Associate, Chapel Hills
About The Position
As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. You welcome customers, build relationships through friendly service, help customers with total store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas clean, organized, and inviting. You also support sales goals, promote loyalty benefits, and collaborate with colleagues to deliver strong customer and store results. Schedules depend on business needs and colleague availability; the posting describes seasonal work and requires weekend shifts, with availability for days, evenings, nights, and holidays.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Meet daily sales goal challenges and share loyalty benefits; acquire new customers by opening credit accounts.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, adapt to changing priorities, work independently, and collaborate with a team.
- Comfortably use electronic devices.
- Able to talk, lift, move constantly, stand, and reach with arms and hands.
- Stand for at least two consecutive hours and lift at least 25 pounds.
- Stooping, kneeling, crouching, climbing ladders, and reaching above eye level are required.
- Have close vision, color vision, depth perception, and focus adjustment.
- Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other At Your Service activities.
- Assist customers with total store fulfillment and complete transactions using required systems.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Complete BOPS orders promptly and provide curbside delivery.
- Welcome customers with genuine hospitality and engage them in friendly, personal conversations.
- Share loyalty program benefits, help acquire new customers by opening credit accounts, and work toward daily sales goals.
- Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
- Recover merchandise and maintain a clean, shoppable space.
- Collaborate with and support colleagues to serve customers and achieve individual and store results.
- Attend to customers’ needs and resolve issues with prompt, sound decisions.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
