Seasonal Retail At Your Service Associate, Chapel Hills

Macy's • Colorado Springs, CO

5d • $15 - $20 • Onsite

About The Position

As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Colleagues help customers, support sales and loyalty goals, and keep the shopping and service areas clean, organized, and inviting. Flexible availability is required, including nights, weekends, and holidays.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges and share loyalty benefits, including opening credit accounts.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
• Comfort using electronic devices.
• Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Ability to frequently use computers and other technology, including handheld equipment and cash registers.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store orders, merchandise returns, and order pickups.
• Assist customers with total store fulfillment and complete transactions using the required systems.
• Welcome customers, provide genuine hospitality, and help resolve their needs and issues.
• Keep pickup and return areas clean, organized, and shoppable; recover merchandise and complete curbside delivery of BOPS orders in a timely manner.
• Share loyalty program benefits, help acquire customers by opening credit accounts, and work toward sales goals.
• Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and support the team in engaging customers.
• Collaborate with colleagues and contribute to individual and store results.
• Maintain regular, dependable attendance and punctuality.
• Use computers, handheld equipment, and cash registers to perform job functions and process transactions.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed