Seasonal Retail At Your Service Associate, Woodland Hills
About The Position
As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized customer shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Schedules may include nights, weekends, and holidays, depending on business needs and colleague availability. You welcome customers, build friendly relationships, assist with total store fulfillment, and use the systems needed to complete transactions. You help keep pickup and return areas organized, recover merchandise, and complete orders and curbside deliveries promptly. You also share loyalty program benefits, support sales goals, and collaborate with colleagues to deliver strong individual and store results. The role includes maintaining a clean, inviting shopping space and providing genuine hospitality throughout the customer experience.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Assist customers with total store fulfillment and help ensure a smooth pickup experience.
- Use the systems and register technology needed to complete transactions.
- Keep pickup and return areas clean and organized, recover merchandise, and maintain a shoppable space.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Welcome customers, provide genuine hospitality, and build positive customer relationships.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Review sales goals and support individual and store results.
- Collaborate with colleagues and contribute to a clean, organized, customer-ready service area.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
