Seasonal Retail At Your Service Associate, Old Orchard
About The Position
As an At Your Service Center colleague at Macy’s, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while meeting Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, flexibility, and a customer-first approach in a fast-paced retail environment. You welcome and assist customers, help with store fulfillment and transactions, keep pickup and return areas clean and organized, recover merchandise, and complete curbside delivery of BOPS orders. You also support sales goals, share loyalty program benefits, and collaborate with colleagues to create positive customer experiences. This is a seasonal role with schedules that include weekend shifts; hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goals and share loyalty benefits and credit account opportunities.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
- Comfort using electronic devices and technology.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers and provide friendly, personalized service in the At Your Service area.
- Assist customers with total store fulfillment, including Buy Online Pickup In Store.
- Use the systems needed to complete transactions and process register transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and complete timely BOPS orders and curbside deliveries.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and support team sales goals.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Collaborate with colleagues and support a positive customer experience.
- Maintain dependable attendance and punctuality.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
