At Your Service Agent

StepStone Hospitality • Charlotte, NC

1d

About The Position

Le Méridien Charlotte and Sheraton Charlotte Hotel are seeking dynamic and motivated individuals for the At Your Service Agent position at their StepStone Hospitality-managed hotels. The agent provides exceptional guest service by responding to guest requests, answering calls, and coordinating with hotel departments to ensure guest needs are met promptly and professionally. Relevant education and work experience may contribute to a candidate’s appeal, while natural aptitude for the role and alignment with the company’s values are primary hiring considerations.

Requirements

• Weekdays, weekends, and holidays are required.
• PM shift.
• Demonstrate natural aptitude for the tasks outlined for the role.
• Align with the company’s values.

Nice To Haves

• Relevant education and work experience.

Responsibilities

• Answer guest calls and respond to questions and requests.
• Accurately record and communicate guest requests to the appropriate department.
• Coordinate with Housekeeping, Front Office, Engineering, Food & Beverage, and other departments.
• Follow up on guest requests to ensure timely completion.
• Provide information about hotel services, amenities, and hours of operation.
• Address guest concerns professionally and escalate issues when necessary.
• Maintain accurate records using hotel systems.
• Communicate effectively with guests and hotel team members.
• Follow hotel policies, procedures, and service standards.
• Support a positive guest experience and high levels of guest satisfaction.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed