At Your Service Agent
About The Position
Le Méridien Charlotte and Sheraton Charlotte Hotel are seeking dynamic and motivated individuals for the At Your Service Agent position at their StepStone Hospitality-managed hotels. The agent provides exceptional guest service by responding to guest requests, answering calls, and coordinating with hotel departments to ensure guest needs are met promptly and professionally. The role requires weekday, weekend, and holiday availability and is on the PM shift. Relevant education and work experience may contribute to a candidate’s appeal, but a natural aptitude for the role and alignment with the company’s values are primary hiring considerations.
Requirements
- Availability to work weekdays, weekends, and holidays.
- Ability to work the PM shift.
- Natural aptitude for the tasks associated with the position and values aligned with the company’s.
Nice To Haves
- Relevant education and work experience.
Responsibilities
- Answer guest calls and respond to questions and requests.
- Accurately record and communicate guest requests to the appropriate department.
- Coordinate with Housekeeping, Front Office, Engineering, Food & Beverage, and other departments.
- Follow up on guest requests to ensure timely completion.
- Provide information about hotel services, amenities, and hours of operation.
- Address guest concerns professionally and escalate issues when necessary.
- Maintain accurate records using hotel systems.
- Communicate effectively with guests and hotel team members.
- Follow hotel policies, procedures, and service standards.
- Support a positive guest experience and high levels of guest satisfaction.
- Perform other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
