Seasonal Retail At Your Service Associate, Parks at Arlington
About The Position
The At Your Service Associate supports Macy’s At Your Service activities and helps deliver a seamless, personalized shopping experience. Duties include Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Associates welcome and assist customers, help with total-store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas clean, organized, and ready for customers. They support sales goals, share loyalty program benefits, help acquire new customers by opening credit accounts, and collaborate with colleagues to provide genuine hospitality. Schedules include weekend shifts and may include days, evenings, nights, and holidays, depending on business needs and colleague availability. The position is seasonal.
Requirements
- Flexible availability for days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make timely, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
- Comfort using electronic devices and technology.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; and perform frequent movement, reaching, stooping, kneeling, crouching, and climbing ladders.
- Ability to meet visual requirements including close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other At Your Service activities.
- Assist customers with total-store fulfillment and provide a seamless, personalized pickup experience.
- Use required systems and technology to complete transactions.
- Keep At Your Service, pickup, and return areas clean, organized, and inviting; recover merchandise and complete tasks promptly.
- Welcome customers, build relationships through friendly conversations, and provide genuine hospitality.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and contribute to team and store results.
- Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
- Collaborate with colleagues and support customers and the team.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
