Seasonal Retail Commission Sales Associate - Fine Jewelry, Parks at Arlington
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help ensure merchandise security, accuracy, and presentation, and collaborate with the team to achieve sales goals and maintain operational excellence. Daily work includes preparing and organizing the sales floor, reviewing sales goals and learning about new products, trends, and promotions, engaging customers, maintaining merchandise presentation and stock, updating signs and pricing, and promoting loyalty benefits. The role also involves contributing to team collaboration and ongoing improvement. The position requires flexible availability, including days, evenings, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours weekly; part-time colleagues are typically scheduled for 12–24 hours weekly.
Requirements
- 1–2 years of related experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to maintain accurate stock presentation, replenish merchandise, and comply with asset protection requirements.
- Ability to meet sales, client, and protection plan goals.
Responsibilities
- Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
- Use knowledge of precious metals, gemstones, fine craftsmanship, and luxury brands to educate customers and support purchase decisions.
- Build customer relationships through consultative selling, hospitality, and use of clienteling tools.
- Meet and surpass daily sales goals, as well as client and protection plan goals.
- Promote loyalty benefits, warranty programs, and credit accounts.
- Support inventory, fulfillment, merchandise replenishment, and special events.
- Maintain merchandise security, accurate stock presentation, organization, and a shoppable sales space.
- Update signs and pricing and support merchandise moves.
- Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
- Participate in vendor training, events, and ongoing product education.
- Collaborate with colleagues to support customers, communities, sales goals, and operational excellence.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
