Seasonal Retail Commission Sales Associate - Fine Jewelry, Parks at Arlington

Macy's•Arlington, TX

20h•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge about precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build client relationships through consultative selling, genuine hospitality, and use of the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You work with your team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. You help prepare the sales floor, review goals and product information, and stay current on trends and promotions. During the day, you engage customers, maintain an organized and shoppable space, process and replenish stock, update signs and pricing, and support merchandise moves. You promote loyalty benefits and provide a thoughtful close to each customer interaction. The role requires flexible availability, including days, evenings, weekends, and holidays; all schedules include weekend shifts. Hours depend on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology, digital tools, handheld equipment, and cash registers to process transactions.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology to perform job functions.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers and assist them in selecting jewelry and watches suited to their tastes, preferences, and budgets.
Build customer relationships through consultative selling, hospitality, and use of clienteling tools and programs.
Meet and surpass daily sales goals, including Client and Protection plan goals.
Promote loyalty, warranty, and credit programs, and acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
Maintain an organized, shoppable sales floor and ensure merchandise is properly processed, presented, stored, and replenished.
Update signs and pricing and support merchandise moves, inventory, and fulfillment activities.
Ensure merchandise security, accuracy, and asset-protection compliance.
Participate in vendor training, sales events, and special events, and stay current on products, trends, promotions, and launches.
Collaborate with teammates to achieve store results and operational excellence.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice