Seasonal Retail At Your Service Associate, Tacoma

Macy's • Tacoma, WA

13h • Onsite

About The Position

As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. You help maintain a clean, organized, inviting shopping and service area, engage customers with genuine hospitality, and contribute to sales goals and store results. Flexible availability is required, including nights, weekends, and holidays. The posting identifies this opening as seasonal. Full-time Macy’s colleagues are typically scheduled 30 or more hours per week, while part-time colleagues are typically scheduled 12–24 hours per week; schedules depend on business needs and colleague availability, and include weekend shifts.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Enjoy meeting people, learning about them, and sharing information.
• Ability to adapt to changing priorities, work independently, and contribute to a team.
• Comfort using electronic devices and technology.
• Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Welcome customers and provide genuine, personalized service in the At Your Service area.
• Support total store fulfillment, including Buy Online Pickup In Store (BOPS), order pickups, merchandise returns, and curbside delivery.
• Use the systems and equipment needed to complete transactions and fulfill customer orders.
• Keep the collection, pickup, and return areas clean, organized, and ready for customers; recover merchandise and maintain a shoppable space.
• Complete pickup orders promptly and help ensure a friction-free customer pickup experience.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Share loyalty program benefits, acquire new customers by opening credit accounts, and work toward daily sales goals.
• Collaborate with colleagues, adapt to changing priorities, and contribute to individual and store results.
• Follow employment policies and safety rules and procedures.
• Maintain dependable attendance and punctuality.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups and volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed