Association Coordinator

Momentum Association Management•Madison, WI

7h•Remote

About The Position

Momentum Association Management is seeking an Association Coordinator to support the day-to-day work of several association clients. The role helps members get answers, maintains accurate records, coordinates board and committee work, and supports association communications and events. It is suited to an organized, service-minded person who wants to build a career in association management; prior association employment is not required. Strong follow-through, clear communication, and willingness to learn new systems are valued. Membership-program or association-management-system experience is a plus. The coordinator works with Executive Directors and other Momentum colleagues across multiple clients. Each association has its own members, priorities, and working practices, so the role requires careful attention to client-specific details and asking questions when additional context is needed. The position also contributes to rolling out a shared customer-support ticketing system across Momentum’s clients. Momentum launched in 2025 and is growing. Its clients work in fields including mental health counseling, nonprofit research, employee ownership, and specialized medical practice. The role offers exposure to different associations and experience in membership, governance, meetings, and communications, with opportunities to take on more responsibility over time.

Requirements

Experience in an administrative, customer-service, or other detail-driven role; relevant volunteer, internship, or school experience is welcome.
Clear, professional written and verbal communication.
Strong organization and follow-through when managing multiple requests and deadlines.
Comfort working with databases, spreadsheets, shared documents, and new software.
Sound judgment about when to resolve an issue independently and when to ask for help.
Ability to work effectively with a remote team and be available during agreed weekday business hours.

Nice To Haves

Experience supporting members, customers, or volunteers in an association or nonprofit setting.
Hands-on experience with an association management system or CRM, such as GrowthZone, MemberClicks, iMIS, or a comparable platform.
Experience processing membership applications, dues, renewals, or event registrations.
Familiarity with Monday.com, Microsoft 365, email marketing tools, or website content management systems.
Experience with a help desk or ticketing platform, especially documenting processes, setting up workflows, or supporting a rollout.
Experience working across multiple clients or accounts.

Responsibilities

Respond to member and volunteer inquiries by email and phone, resolve routine questions, and route more complex issues to the appropriate teammate.
Process membership applications, renewals, record updates, and other transactions in client association management systems.
Maintain accurate member records, lists, committee assignments, and dues information.
Assist with renewal outreach, member onboarding, routine reports, and other membership projects.
Identify recurring questions or service problems and help improve how they are handled.
Schedule board and committee meetings, prepare materials, set up virtual meetings, and coordinate follow-up.
Draft minutes and track decisions and action items for review by the assigned Executive Director.
Maintain organized client records, rosters, calendars, and shared files.
Prepare, format, and proofread correspondence, spreadsheets, reports, and presentations.
Keep assigned tasks and deadlines current in Monday.com so client teams can see work status.
Support event registration, attendee communications, speaker coordination, and logistics for conferences, webinars, and smaller events.
Assist with client newsletters, member announcements, website updates, and other communications.
Coordinate information and deadlines with volunteers, sponsors, vendors, and Momentum teammates.
Provide occasional support at client meetings and events as assigned.
Help document common member questions, response steps, and escalation paths.
Participate in rolling out a shared customer-support ticketing system, including testing workflows, organizing help content, and identifying ways to make requests easier to track and resolve.
Learn each client’s systems and policies while helping the team identify practical improvements to recurring work.

Benefits

Health, dental, and vision coverage.
Two BCBS medical plan options, with a $500 monthly employer contribution toward the selected plan.
Dental and vision coverage are 100% employer-paid, including family coverage.
$100,000 in basic life insurance and long-term disability coverage, both fully paid by Momentum.
401(k) with a safe harbor company match: 100% of the first 3% contributed and 50% of the next 2%, up to 4% of salary; company contributions vest immediately.
HSA with an annual company contribution for employees on the high-deductible plan.
Limited-purpose FSA and dependent care FSA options.
Voluntary supplemental coverage at group rates through payroll deduction, including accident, critical illness, hospital indemnity, additional life, legal services, pet insurance, and identity theft protection.
PTO and holidays.
Remote work and Half Day Fridays all year long.