Association Administrator

Civica Associations Conferences & Exhibitions•Centennial, CO

3d•Onsite

About The Position

Civica Management is seeking an Association Administrator to support membership and executive teams and help deliver services to multiple nonprofit associations. This is an in-person position at the company’s Centennial, Colorado office. The role serves as a point of contact for members, vendors, and internal team members, supporting communication and daily operations. The administrator responds to member inquiries, processes membership-related transactions, and provides logistical and administrative support for association activities and events. The role also performs routine website updates, assists with online forms and communications, and supports member database maintenance and data integrity. The position is scheduled Monday through Friday, 9:00 AM to 2:00 PM, for up to 30 hours per week.

Requirements

Excellent attention to detail and ability to manage multiple priorities.
Strong written and verbal communication skills.
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
Ability to learn new platforms and systems quickly.
Ability to work on-site at the Centennial, Colorado office.
Ability to work independently and collaboratively in a dynamic environment.
High school diploma or equivalent preferred.

Nice To Haves

Experience with membership databases or website CMS platforms.
Prior customer service experience, especially in nonprofit or membership-based environments.

Responsibilities

Respond to member and prospective-member questions by telephone and ZenDesk about membership, benefits, and programs.
Perform member password resets; send invoices and receipts, take payments, and process membership renewals and applications in web-based systems.
Assist members with event registration and route escalated inquiries to Membership Specialists; address or escalate inquiries within 24 hours.
Handle incoming and outgoing mail, shipping, and receiving, and fulfill member orders accurately and promptly.
Maintain and reorder office and event supplies, materials, and equipment.
Track event items such as swag, awards, name badges, and other materials.
Reserve and prepare conference rooms and coordinate catering and printed materials for meetings.
Provide logistical support for off-site events, including printing, assembling, and packing materials.
Manage technology and equipment check-out for conferences and client events.
Maintain and organize client storage spaces and inventories.
Provide administrative support across a portfolio of associations to help ensure smooth day-to-day operations.
Perform routine client website updates and ensure content is accurate and timely.
Assist with building and testing online forms, surveys, and email communications.
Maintain member data by managing bounced emails and correcting outdated records.
Assist with ongoing database maintenance and data integrity efforts.