Restaurant Team Member

Potbelly • Panama City Beach, FL

5d • Onsite

About The Position

A Potbelly Associate delights customers with great food and good vibes. As a primary point of customer contact, the Associate provides fast, friendly, and efficient service; delivers a quality, consistent product; and helps maintain a clean and inviting environment. The role works in a clean, fast-paced shop environment alongside a team. The posting advertises pay of $16–$17 per hour, including tips, and describes a reliable schedule, no fryers, and no late nights. This is a part-time, nonexempt role assigned to a specific shop in the field. The Associate reports to the General Manager or Assistant Manager.

Associates prepare and serve food, follow food safety and shop security procedures, fulfill orders accurately, and interact positively with customers. They may work at multiple stations, restock supplies, prepare ingredients, clean the shop, handle cash and customer issues, and take orders by phone. Some duties, such as operating slicers, are limited to employees who are at least 18. Employees working in Illinois must obtain food safety certification within 30 days of employment.

Requirements

• Must be at least 16 years of age.
• Must be friendly and customer-service-oriented.
• Strong verbal communication skills.
• Must maintain neat and clean hygiene.
• Ability to handle a knife confidently.
• Ability to work in a fast-paced environment and demonstrate a sense of urgency.
• Ability to work as a team player.
• Ability to comprehend and communicate in English verbally and in writing sufficiently to perform job responsibilities.
• Must demonstrate leadership behaviors and values aligned with Potbelly.
• For Illinois employees, food safety certification is required within 30 days of employment; failure to obtain it results in termination.
• Ability to stand or walk for at least 5 hours or as needed, and to sustain frequent, well-paced mobility for up to 3 hours or as needed.
• Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Ability to frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data.
• Ability to work in warm and cool environments, indoors and outdoors.
• Ability to tolerate higher levels of noise from music and customer and employee traffic.
• Ability to tolerate potential allergens, including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.

Responsibilities

• Demonstrate and reinforce Potbelly’s behaviors and values: Great Food, Good Vibes, Achievement, Innovation, Integrity, Teamwork, Community, and Belonging.
• Become familiar with the Potbelly brand and its products.
• Prepare quality finished products, including sandwiches, salads, soups, cookies, and ice cream, efficiently and according to standards while wearing a clean Potbelly uniform.
• Follow established food safety, shop security, and safety requirements and practices.
• Fulfill customer orders quickly and accurately, and handle raw and finished waste according to established procedures.
• Engage customers in friendly conversation and act with a sense of urgency toward customers in the shop.
• Restock the food line, chips, and cooler.
• Work at multiple stations as directed by a Manager or Shift Leader, including load, dress, shakes, cash, prep, and front.
• Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
• Prepare meats and cheeses for sandwiches.
• If at least 18 years old, use and clean the automatic slicer and manual chicken slicer to prepare food items.
• Clean tables, counters, floors, bathrooms, kitchen areas, and utensils; take out trash.
• Operate the cash register and follow cash-handling procedures, including handling and balancing cash.
• Effectively handle customer complaints and issues.
• Take delivery, catering, and pickup orders over the phone.
• Perform other duties as assigned.

Benefits

• Pay of $16–$17 per hour, including tips.
• Reliable schedule.
• No fryers and no late nights.
• Work alongside a skilled, positive team in a clean, fast-paced environment with a healthy culture. Franchisees independently set employment terms and benefit programs, which may vary.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed