Restaurant Team Member

Keil Group•Chevy Chase, MD

1d•Onsite

About The Position

A Potbelly Associate works in a specific shop and is responsible for making customers happy by providing fast, friendly, and efficient service; delivering quality, consistent products; and maintaining a clean, inviting environment. Associates demonstrate Potbelly’s behaviors and values in their interactions and help create a positive customer experience. The role includes preparing food according to Potbelly recipe standards, following food safety and shop security procedures, fulfilling orders accurately and promptly, and handling customer concerns. Associates may work across multiple stations and perform additional shop, phone-order, and catering duties as assigned. The position is part-time and nonexempt. Franchisees are independent employers and set their own employment terms, including wages and benefits.

Requirements

Must be at least 16 years of age.
Must be friendly and customer-service-oriented, with strong verbal communication skills.
Must maintain neat and clean hygiene and wear a clean Potbelly uniform.
Must be able to handle a knife confidently.
Must be able to work in a fast-paced environment and demonstrate a sense of urgency.
Must be able to work as a team player and demonstrate leadership behaviors and values aligned with Potbelly.
Must be able to comprehend and communicate in English verbally and in writing to perform job responsibilities.
For Illinois employees, must become food-safety certified within 30 days of employment; failure to do so results in termination.
Must be able to stand or walk for at least three hours or as needed and maintain frequent, well-paced mobility for periods of up to three hours or as needed.
Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
Must frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data.
Must tolerate warm and cool environments, noise from music and customer and employee traffic, and potential allergens including peanuts, eggs, dairy, gluten, soy, seafood, and shellfish.

Responsibilities

Demonstrate and reinforce Potbelly’s behaviors and values in all interactions, and be able to discuss Potbelly’s history.
Prepare sandwiches, salads, soups, cookies, ice cream, and other products according to recipe standards.
Follow food safety, cleanliness, personal hygiene, shop security, and safety requirements.
Fulfill orders quickly and accurately, act with urgency, and engage customers in friendly conversation.
Handle raw and finished waste according to established procedures.
Restock the food line, chips, and cooler.
Work across stations such as load, dress, shakes, cash, prep, and front, as directed by a Manager or Shift Leader.
Deliver catering orders according to the Catering Driver and Delivery Agreement.
Prepare meats and cheeses for sandwiches; use the automatic slicer to prepare food items if at least 18 years old.
Clean tables, counters, floors, bathrooms, kitchen areas, and utensils; take out trash.
Operate the cash register and follow cash-handling procedures, including balancing cash.
Handle customer complaints and issues effectively.
Take delivery, catering, and pickup orders over the phone.
Perform other duties as assigned.