Associate Wellness Experience Director

YMCA of the Virginia Peninsulas • Yorktown, VA

1d • $38,000 - $42,000

About The Position

The Associate Wellness Experience Director works under the supervision of the Operations Executive and in alignment with the YMCA of the Virginia Peninsulas’ mission, policies, and goals. The role works with center leaders to welcome, connect, support, and engage members and staff, and helps oversee the daily operation of the wellness department, including financial growth, member engagement, retention, program growth, and staff supervision. The position also supports work to achieve goals in the strategic plan.

The director helps develop, administer, and evaluate wellness, personal training, small group training, community health, and group exercise programs. Responsibilities include supporting program quality and revenue, coordinating schedules, preparing reports and budgets, maintaining equipment and records, and hiring, developing, and coaching staff and volunteers. The role also promotes the YMCA’s mission and values, supports a safe environment, and participates in center leadership activities.

Requirements

• At least three years of experience in the Health & Wellness field.
• At least two years of supervisory experience.
• Y-USA Team Leader Certification or equivalent, required within two years; must begin working toward certification within six months.
• CPR, First Aid, AED, and O2 certification required within 60 days of hire.
• Ability to interact with people from all ethnic backgrounds, ages, and lifestyles.
• Complete and maintain required training, including New Employee Orientation, Bloodborne Pathogens, Child Abuse Prevention, and Sexual Harassment training upon hire and annually thereafter.
• Satisfactory completion of a criminal background check and Child Protective Services check.
• Ability to communicate effectively with members and staff.
• Ability to read, analyze, and interpret documents and respond effectively to inquiries or complaints.
• Ability to apply mathematical concepts to practical situations, including budget preparation and program planning.
• Ability to reason through difficult problems with limited direction.
• Ability to conduct fitness classes and activities and perform the physical aspects of the position, including walking, standing, bending, reaching, and occasionally lifting up to 75 pounds.
• Ability to respond to emergency situations.
• Ability to meet the physical demands of touring facilities, traveling to conferences, and participating in promotional and special events.

Nice To Haves

• Bachelor’s degree in a wellness-related field or equivalent experience.
• ACE, ACSM, NASM, or NSCA certification in wellness, group exercise, or personal training.
• Experience developing programs.
• Skills and knowledge in developing and implementing a wide range of wellness classes and activities.
• Experience in budgeting, hiring, training, and supervising staff and volunteers, and recruiting and retaining members.
• Knowledge of a wide variety of wellness equipment and experience maintaining and repairing cardio and strength equipment.

Responsibilities

• Support the YMCA’s mission, vision, and goals, and promote the values of caring, honesty, respect, and responsibility.
• Lead programs that support youth development, healthy living, and social responsibility.
• Participate in the Annual Giving Campaign as assigned.
• Help recruit and retain members using available retention tools.
• Prepare statistical, analytical, and narrative reports about wellness programs and operations.
• Review and evaluate wellness, personal training, small group training, community health, and group exercise programs for member satisfaction and quality.
• Help organize, plan, promote, and schedule monthly wellness programs.
• Keep current with fitness trends and developments in wellness, adult programming, and group exercise.
• Help conduct wellness orientations and evaluations to support quality and safe programming.
• Maintain accurate staff records and ensure staff certifications remain current.
• Help prepare annual program-area budgets and take action to correct variances.
• Care for, maintain, and store program supplies and equipment in accordance with the operating budget.
• Prepare monthly staff and program schedules and coordinate group exercise classes with instructors.
• Create materials that follow YMCA branding guidelines.
• Enter staff schedules into the payroll system, verify timesheets, and approve payroll each pay period.
• Follow association standard guidelines.
• Help grow program revenue through personal training and small group training opportunities.
• Support member retention through engaging individual and group wellness programming.
• Use KPI and survey information to support member-experience improvements, including action plans and data interpretation.
• Assist with hiring, developing, motivating, and retaining staff and volunteers for adult wellness programming.
• Hold regular one-on-one meetings with staff for feedback, satisfaction checks, and career-development coaching and training.
• Hold regular department meetings to train, coach, role-play, and share updates on center and association initiatives.
• Participate in center meetings and events, association leadership teams, and task forces as assigned.
• Complete required job-related, supervisory, and other training.
• Help ensure members, guests, and participants are safe and follow the Center Emergency Operations Plan.
• Participate in center leadership activities, including Supervisor on Duty coverage and occasional special events.
• Carry out other related duties as needed by the wellness department.
• Directly supervise and develop Group Exercise Instructors, classes, and group programming.
• Assist with leadership and development of the Wellness Team, including Wellness Coaches and Personal Trainers.
• Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including rewarding and disciplining department employees.
• Assist with planning, designing, implementing, and budgeting for wellness department programs.
• Address member and staff concerns and communicate with the Associate Wellness Executive to support smooth facility operations.

Benefits

• 12% retirement contribution upon meeting National YMCA Retirement Fund requirements.
• 65% employee-paid health and dental insurance.
• Flexible spending account.
• $25,000 Life/AD&D policy.
• Vacation and sick leave.
• YMCA Family Membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed