Associate Vice President of Residential & Community Living

Acenda • Glassboro, NJ

3d

About The Position

The Associate Vice President of Residential & Community Living provides strategic and operational leadership for Acenda’s residential, supportive housing, and community-living portfolio. The role is accountable for program quality, regulatory compliance, occupancy and utilization, staffing, safety, financial performance, and developing strong program leaders. It requires substantial knowledge of residential programming and the ability to balance person-centered care with disciplined business practices, including budget management, staffing efficiency, contract performance, revenue optimization, and responsible stewardship of physical and program resources.

As an integrated health organization, Acenda values evidence-based and evidence-informed practices. Leaders are expected to balance quality, mission, client outcomes, and responsible stewardship of organizational resources. The role may also perform other related duties as assigned.

Requirements

• Minimum of 5 years of progressively responsible experience in behavioral health, human services, housing, or residential services, including at least 3 years in program or operational leadership.
• Demonstrated knowledge and expertise in residential programming, supportive housing, community living, licensing requirements, safety, and operational management.
• Skills in residential and supportive-housing program leadership; regulatory, licensing, and contract compliance; budget management and financial stewardship; occupancy, census, and capacity management; 24/7 workforce and staffing operations; safety, risk management, and incident response; person-centered, trauma-informed, and recovery-oriented practice; leadership development and staff accountability; operational problem solving and process improvement; data analysis and performance management; cross-system collaboration and community partnerships; cultural competence, communication, and change leadership.
• Ability to drive a vehicle.
• Must be able to communicate with others to exchange information.
• Occasionally move about to accomplish tasks and adjust or move objects weighing up to 20 pounds.
• Occasionally remain stationary and often stand or sit for prolonged periods; perform repeated motions that may involve the wrists, hands, and/or fingers.

Nice To Haves

• Master’s degree in social work, counseling, psychology, public administration, healthcare administration, or a related field; highly relevant experience may be considered.
• Spanish proficiency, eligible for an additional hourly differential.

Responsibilities

• Provide leadership and oversight for assigned residential, supportive housing, and community-living programs and their program leaders, aligning them with Acenda’s mission, values, and standards of excellence.
• Ensure programs maintain safe, person-centered, trauma-informed, and recovery-oriented environments consistent with Acenda standards and evidence-based practice.
• Maintain knowledge of applicable residential licensing, housing, contractual, funder, safety, and regulatory requirements and ensure sustained compliance.
• Use technology, including artificial intelligence, responsibly and intentionally to strengthen decision-making, operational effectiveness, and service delivery.
• Monitor occupancy, census, utilization, referrals, vacancies, staffing patterns, overtime, revenue, expenses, and other key performance indicators; initiate corrective action when targets are not met.
• Develop annual operating plans and manage programs and budgets to approved financial expectations while protecting service quality and safety.
• Partner with Finance, Revenue Cycle, and program leaders to understand reimbursement and funding requirements, maximize allowable revenue, and manage controllable expenses.
• Strengthen referral and admission processes to support appropriate occupancy and timely placement while ensuring program eligibility and clinical fit.
• Develop and coach program directors and managers; establish expectations, accountability, succession planning, and performance-development practices.
• Ensure appropriate staffing models, scheduling, supervision, training, and workforce deployment across 24/7 or extended-hour operations as applicable.
• Maintain effective systems for incident response, emergency preparedness, facility concerns, medication-related operational processes, and other residential risks in partnership with appropriate departments.
• Use data, audits, client outcomes, and staff feedback to improve quality, efficiency, retention, community integration, and resident experience.
• Perform other related duties as assigned.

Benefits

• Health, vision, and dental coverage for the employee and family
• 401(k) with 100% employer match on the first 5% of compensation
• Generous time off
• Life insurance
• Flexible Spending Accounts
• Employee Assistance Program
• Opportunity to earn year-end bonus
• Bilingual-Spanish differential of an additional $1.50 per hour if Spanish proficient

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed