Part-Time Associate Telephone Operator - Evenings

Dartmouth Health • Keene, NH

3d

About The Position

The Associate Telephone Operator is the first point of contact for callers, patients, and staff in a 24x7 environment. The operator gathers enough information to determine the nature and urgency of each call and responds or refers it appropriately. The role requires courteous, professional customer service and accurate handling of routine and emergency switchboard communications.

This is a part-time evening schedule of three days per week, from 2:30 p.m. to 12:00 a.m., with rotating weekends included. The operator uses telephone, paging, computer, and mass communication notification tools, and follows designated procedures for emergency code activations. Other duties may be required or assigned.

Requirements

• High school diploma or equivalent.
• One year of experience in a telephone-based customer service role, preferably in a healthcare environment, and/or one year of telecommunications experience.
• Ability to use a computer and phone for extended periods.
• Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.
• Demonstrated communication and interpersonal service skills.
• Ability to work independently and as part of a team.
• Initiative, self-accountability, and exceptional organizational and time-management skills.
• Comply with D-H policies and standards for all actions related to the role.

Responsibilities

• Receive, transfer, and place calls using appropriate telephone etiquette and standardized greetings.
• Listen carefully and use reasoning, problem-solving, comprehension, and timely response skills to assess callers’ needs.
• Answer external users’ questions promptly and courteously and provide general information.
• Interact professionally with callers, patients, staff, and other users, providing attention, support, and assistance.
• Maintain a pleasant, helpful demeanor and consistently demonstrate exceptional customer service and a professional attitude.
• Use computer, telephone, paging, and multiple mass communication notification tools proficiently.
• Accurately perform switchboard processes for emergency alarms, codes, and disaster incidents.
• Respond efficiently and accurately to emergency codes, including Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations, following designated procedures.
• Perform other duties as required or assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED